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Client Service Representative - Greenfield, United States - VCA Animal Hospitals
Description
VCA Milwaukee Emergency Center for Animals is seeking an experienced Client Service Representative to join the team at our 24-hour emergency hospital.
Who We are Looking For
Our ideal candidate is personable yet professional, who can build client's trust in the care we provide by demonstrating the following:
Excellent written and verbal communication skills
Superior customer service abilities
Proficiency in use of computers and multi-line phone system
Ability to complete financial transactions accurately and honestly
Reliable and dependable attendance
Sound decision making skills
Ability to remain calm and professional in stressful situations
Previous customer service experience is required. Previous experience in a veterinary or medical setting is highly preferred
Why We Need You
The Client Service Representative (CSR) is the face of the hospital, and serves as the initial point of contact for all patients, pet owners, visitors and referring veterinarians.
The primary responsibilities of the CSR include:
Customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
Placing outbound calls to clients and referring veterinarians.
Presenting and explaining fees, and processing payments.
Answering client questions regarding products and services.
Managing medical records, reports and correspondence.
Hospital maintenance to ensure that facility is neat and clean at all times.
Schedule
Full-time, 32 to 40 hours per week
Day shift, 6:00am to 4:00pm
Rotating weekends and holidays required
We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Benefits:
We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more
The information in this position description indicates the general nature and level of work to be performed.
It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job.
Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at
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