Network Escalation Engineer - South Burlington, United States - Konica Minolta Business Solutions, U.S.A., Inc.

    Konica Minolta Business Solutions, U.S.A., Inc.
    Konica Minolta Business Solutions, U.S.A., Inc. South Burlington, United States

    2 weeks ago

    Default job background
    Full time
    Description

    Overview:
    Konica Minolta currently has an exciting opportunity for a Network Escalation Engineer


    Responsibilities:
    Provide advanced remote technical support to clients over the phone using remote control tools
    Conduct onsite advanced technical support at client location as needed
    Diagnose and resolve server, storage and network infrastructure issues
    Ensure client networks remain stable with maximum uptime through proactive and reactive technical support
    Work with application vendors in troubleshooting application performance and errors
    Possess the passion for providing great service and the desire to create "Raving Fans"
    Build solid, long-term relationships with team members and our clients
    Continue skills development; maintain proficiency in current technologies


    Essential Activities:
    Remote technical support of customer devices and networks (70%)
    Onsite technical support of customer network environments (10%)
    Administration – documentation and meetings (10%)
    Continual professional development (10%)

    Qualifications:
    Minimum of a four-year college degree or equivalent experience
    Industry certifications from CompTIA, Microsoft, Cisco or Vmware
    Real world experience in an advanced level network administration or technical support role
    Strong communication and interpersonal skills
    Strong analytical and organizational skills
    Desire to "do what it takes" to solve technical challenges
    Advanced level knowledge of Server Operating Systems, Storage Area Network Architectures, Network Applications and LAN / WAN / Wireless
    Storage Area Network Architectures Backup and Recovery technologies
    Citrix and Microsoft Remote Desktop Services
    Firewalls, Routers and Managed Switches
    LAN / WAN / Wireless networking hardware and software technologies
    Systems Management Software (HP Insight Manager, Dell OpenManage)
    Industry certifications such as CCENT/CCNA, VCP, MCSA/MCSE, CCA, etc.
    Windows Server 2016, 2019, & 2022
    VMware or Microsoft Hyper-V virtualization technologies

    About Us:
    Konica Minolta's journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace.

    The company guides and supports its clients' digital transformation through its expansive office technology portfolio, including IT Services (All Covered), intelligent information management, managed print services and industrial and commercial print solutions.

    Konica Minolta has been included on CRN's MSP 500 list nine times and The World Technology Awards named the company a finalist in the IT Software category.

    Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for sixteen consecutive years, and is proud to be ranked on the Forbes 2021 America's Best-in-State employers list.

    The company received Keypoint Intelligence's BLI 2021 A3 Line of The Year Award and BLI Most Color Consistent A3 Brand Award for its bizhub i-Series.

    Konica Minolta, Inc.

    has been named to the Dow Jones Sustainability World Index for nine consecutive years and has spent six years on the Global 100 Most Sustainable Corporations in the World list.

    Konica Minolta partners with its clients to give shape to ideas and works to bring value to our society. For more information, please visit us online and follow Konica Minolta on Facebook, YouTube, LinkedIn and Twitter.


    EOE Statement:
    Konica Minolta is an equal opportunity and affirmative action employer.

    We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.