BPO Vendor Mgt Specialist - Downers Grove, United States - Duly Healthcare

Description

OverviewHours:
Monday through Friday, 8am-5pmLocation: Downers Grove, IL (Hybrid)Good enough isnt for us. Duly Health and Cares team members show up every day driven to exceed expectations. We see and support the remarkable in every person within and beyond the walls of our work.
Duly Health and Care works to understand what matters most to you.

We recruit and retain team members who share a relentless passion and pride for helping others live happier and healthier lives.

We invest in helping our team members develop their talents in a way that is rich in personal meaning.

We invite you to join us, fulfill your purpose and make your markHolistic benefits designed to help our team members flourish in all aspects of their lives, including:

Comprehensive medical and prescription drug benefits that include medical coverage at 100% (after deductible) when utilizing a Duly provider.$5,250 Tuition Reimbursement per year.40 hours paid volunteer time off.12 Weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members.401(k) MatchProfit-sharing programResponsibilitiesThe Journeys and Adventures that AwaitAccountable for the Vendor relationship monitoring and reporting.

Meets regularly with Vendor partners on the contractual responsibilities of the vendor partner business obligations and deliverables.
Monitors key performance measures and shares individual and team results.
Provides recognition and constructive performance feedback through mentoring and coaching of the Vendor partners.

Assures partners have training and resources needed to effectively carry out their duties and to deliver value-add experiences for customers.

Communicates and improves standard operating procedures and processes to support company and departmental objectives.
Identifies and quickly resolves concerns through research and root cause analysis.
Collaborates with Duly business units/department(s) to assure customer expectations are being achieved.

Oversee vendor performance evaluations and establish regular reporting mechanisms to track and communicate vendor performance metrics, addressing any issues proactively.

Mitigate potential risks by conducting regular vendor risk assessmentsOperate independently while conducting reviews of revenue cycle processes, both intra and inter departmental, to determine workflow deficiencies and root cause issues.

Conduct audits of unit(s) performance in accordance with established protocols.

QualificationsBachelors degree in business or related field, or equivalent work experienceOne year of Vendor or Business Process Outsourcing relationship experience preferred.2 years experience working with Epic in Accounts Receivable preferred.

Proficient in contract management, vendor performance measurement, and risk assessment.
Strong understanding of healthcare industry dynamics and regulatory requirements, particularly in healthcare BPO2-3 years of experience with medical claims, accounts receivable, commercial/federal/marketplace insurance plansStrong experience and knowledge of ExcelStrong written and verbal communication skills#J-18808-Ljbffr