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Gloucester

    Guest Room Attendant - Gloucester, United States - Cruiseport Gloucester

    Cruiseport Gloucester
    Cruiseport Gloucester Gloucester, United States

    3 weeks ago

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    Description

    Job Description


    Department:
    Housekeeping


    Reports to:
    Housekeeping Supervisor, Operations Manager, General Manager


    Direct Report:
    Housekeeping Supervisor


    Purpose:
    Maintains highest level of cleanliness throughout the property to include all guest rooms, public space and laundry facility. Assist customers with any and all tasks relating to the cleanliness and/or functionality of guest rooms and related equipment.


    Beauport Hospitality Group encourages and expects all associates to develop the skills necessary to provide exceptional service both in and outside of their primary department.

    It is necessary that associates have the ability to multi-task and deliver outstanding service outside of their primary responsibilities listed on their job description.


    Essential Functions:

    Housekeeper reports to supervisor for daily tasks and room assignments

    Collect daily paperwork and any information regarding guest requests, to-do items, and an accurate list of check-ins and outs for the day.

    Clean all guestrooms to the satisfaction of your housekeeping supervisor and in accordance with the standards and policies of the department.

    Inform housekeeping supervisor upon completion of your duties, supervisor will inspect the room and verify it is check-in ready

    Keep cart inventory stocked and organized at all times

    Check the condition of all paper products in guest rooms

    Replace any directories, tv guides, stationary, and room information cards, etc. that are bent, torn or stained

    Inform housekeeping supervisor of any stains, missing items, or any cause for additional guest charges to the room

    Communicate all personal guest items left in room immediately by following lost and found policy

    Ensure all guest room floors and hallways are cleaned

    Report room service trays to Room Service staff

    Always keep housekeeping cart in guest room while cleaning room, never in hallways

    Make and undo cots/air mattresses, place in appropriate storage, deliver to rooms when necessary

    Return all dishes, glassware and ice buckets to dish station

    Verify all items in the room are in good working condition

    Notify Housekeeping supervisor immediately of any maintenance related issues

    Adhere to all Bloodborne Pathogen procedures and Safety precautions in regards to handling hygienic items and guests' personal products

    Maintain cleanliness in public areas on a daily basis, including lobby, guest bathrooms, hallways, stairs, elevator, etc

    Public space cleaning checklist must be completed daily

    Check laundry area to ensure adequate supplies of linens are washed, folded and ready for use

    Perform all laundry duties as needed

    Laundry area and storage closets are to be kept cleaned and organized at all times

    Adhere to security procedures for the handling of guest room and master keys

    Adhere to sign in/out procedures for department keys

    Clean and organize the housekeeping area at the end of each shift, respectfully setting up the next shift for success

    Comply with hotels policy and procedures regarding attendance and attire

    Demonstrate team behavior and attitude of working together to accomplish tasks


    Hotel Specific Essential Functions:

    Ability to stand for 8 hours' length of time

    Ability to lift 50 lbs.

    Ability to bend frequently during a shift

    Ability to repetitively use manual dexterity

    Ability to stretch arms widely, repeatedly

    Ability to move quickly based on needs

    Ability to reach overhead and lift repeatedly

    Ability to bend over and push laundry carts

    Ability to squat, kneel, and be flexible

    Ability to read, write, understand and speak English


    Technology and Equipment:

    Washing Machine

    Dryer

    Carpet steam cleaner/shampooer

    Vacuum

    Steamer

    Laundry Carts

    CB Radio

    Guest Room Phone

    Basic cleaning tools, including brushes, brooms, mops, squeegees, scrapers, sponges, sticky rollers, dusters, etc.


    Working Environment:

    Hotel property with 94 guest rooms

    Work will primarily take place in guest rooms, laundry and public space areas.

    Group and solo work

    Practice and observe all safety procedures

    Interior of hotel, in all areas with exposure to extreme temperatures.

    Exterior of hotel with exposure to weather conditions

    Exposure to various hazardous chemicals according to SDS Right to Know law.


    No Job Description for a position can possibly include all duties which may be requested by guests or required by the hotel.

    The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager.

    The items listed above are a summary of the major responsibilities of the position that must be met by an employee to successfully perform the essential functions of the position.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    Experience and Skills
    1 year cleaning experience required, hotel environment preferred

    Neat and professional appearance

    Positive, team player attitude

    Self-motivated individual


    Job Benefits

    You are eligible to participate in our company's Health and Welfare benefits, including Harvard Pilgrim Medical, Guardian Dental, and Colonial Whole or Term Life, Disability, Accident, and/or Cancer insurance plans.

    Beauport Hospitality Group offers an ongoing benefit of paid time off. Paid sick time will be accrued in accordance with Massachusetts state regulations (M.G.L.c.149,148C). Sick time accruals will begin upon start date and may only be used after 90 days of employment.
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