Technical Account Manager - Bulverde, United States - Futurex

Description

Job Description Job Description Futurex is seeking a team-oriented individual to fill the position of Technical Account Manager.

The ideal candidate is a motivated leader, who uses their technical background to provide a great customer experience to Tier-1 accounts.

A Technical Account Manager focuses on customer support, but from an account-specific perspective. They are assigned individual accounts with whom they are a dedicated technical support resource.

They build strong relationships and maintain the pulse on customer satisfaction, all while keeping an eye toward growing the overall account footprint.

This position is part of the wider, Technical Support Engineering team, and can include support for Futurexs global customer base as needed.

This is a fast-paced position with high visibility, and opportunities for rapid advancement.

The qualified candidate must be willing to work under general supervision with moderate latitude for the use of initiative and independent judgment.

The primary responsibility of this position is to provide technical assistance and account management for Tier-1 organizations. This position is on-site at Futurexs Engineering Campus in Bulverde, 15 miles north of San Antonio, Texas.
PRIMARY RESPONSIBILITIESProvide ongoing technical support and guidance to key customer accountsDevelop strong relationships with Tier-1 accounts to ensure continued support and customer satisfactionHelp develop customer IT environments and provide project management services for custom initiativesTrack ongoing projects, detail service metrics, and drive new technical discussionsTrain customers on the Futurex product line and data security best practicesUnderstand industry-specific APIs and protocols used when interfacing with external systemsCommunicate account status with both internal and external stakeholdersWork closely with the technical support, sales, and product teams to support and build the overall account footprintRequirementsREQUIREMENTSBachelors degree in Cybersecurity, Computer Science, Engineering, or related technical field3+ years experience in a sales and/or technical support roleStrong communication skillsStrong problem-solving skillsExperience managing multiple projectsMotivated, entrepreneurial mindset, with eagerness to learnSTRONGLY PREFERREDFamiliarity with enterprise data encryption technology, including hardware security modules (HSM); enterprise key, certificate, and PKI management solutions; and/or tokenization for PCI DSS complianceExperience with multiple architectures and platformsExperience with Linux, OpenSSL, scripting (Python, Perl, Bash)Experience with TCP/IP networkingBenefitsHealth, dental, vision, life, and short/long-term disability insurancePaid vacation, holidays, and sick leaveCompetitive compensation and opportunities for advancementComplimentary gym membershipRetirement plan with employer contribution matchScenic corporate campus with amenities including a tennis court, jogging trail, and putting greenWelcoming, family-style corporate culture uniquely suited to fast-paced, entrepreneurial, and motivated individuals#J-18808-Ljbffr