Senior Technical Product Engineer - ATLANTA, Georgia, United States - Delta Airlines

Description

Senior Technical Product Engineer

United States, Georgia, Atlanta

Information Technology

12-Mar-2024

Ref #: 24108

LinkedIn Tag: #LI-TB1

How you'll help us Keep Climbing (overview & key responsibilities)

Delta's IT department is undergoing a transformation to change the way we do business from top to bottom. We strive to build innovative solutions that deliver impact to our customers. As we grow, we seek new team members eager to collaborate and advance our mission of becoming a best-in-class IT organization at the world's premier airline

The role of the Senior Technical Product Engineer is to support and enable business change. This position is responsible for building strong business understanding and relationships to enable the delivery of technology solutions that deliver the intended business value in the spirit of the Agile Scrum Methodology.

We are looking for someone with strong analytical and organizational skills to transform data into insights, distill requirements, and develop processes. They will also be able to define clear, easy-to-digest metrics that resonate with the business. While a deep knowledge in products and applications is not necessary, previous experience will be a plus. The candidate should have excellent communication skills, business maturity, and feel comfortable in a fast-paced environment.

Responsibilities include but are not limited to:

• Gathering, developing, coordinating, and maintaining business requirements for various projects and/or systems from initial phase to final implementation, assuring requirements meet standards; troubleshooting, coordinating, and maintaining production systems/programs/applications; assisting in maintenance and communication of project status reports and tracking
• Provide efficient project processes and deliverables to shorten the project life cycle, where applicable
• Works with application support and development team to fix software bugs and escalated issues
• Lead resolution to issues with interfacing systems built on different technologies
• Facilitate and participate in regular project status reviews
• Convert high-level User Requirements into executable, detailed User Stories to enable development
• Create and maintain the product backlog
• Conduct planning sessions with the teams to prioritize work in upcoming sprints
• Embraces diverse people, thinking and styles
• Consistently makes safety and security, of self and others, the priority
• Experience in API practice/program at a large organization
• Strong experience in discovery, identification, and documentation of APIs
• Ability to work with multiple IT and business teams to gather and document API requirements
• Engage directly and daily with delivery teams to execute the project
• Ensure product acceptance and readiness at key phases of the delivery cycle
• Develop communication materials and lead communication efforts around the product, priorities and future roadmaps
• Attend and lead design sessions with the product team

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading profit sharing program, and performance incentives
• 401(k) with generous company contributions up to 9%
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

What you need to succeed (minimum qualifications)

• 5+ years of hands on experience
• Knowledge of concept and principles of agile methodology; ability to apply appropriate agile approaches in the processes of software development and delivery
• Knowledge of product features; ability to design, build, and develop a new product, technology, or service from feasibility through to production
• Knowledge of tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project
• Strong written, oral communication, and social skills
• Must have excellent planning and organizational skills, strong verbal, written communication and facilitation skills.
• Must be performing satisfactorily in present position
• Embraces Diverse people, thinking and styles
• Consistently makes safety and security, of self and others, the priority

What will give you a competitive edge (preferred qualifications)

• Bachelor's Degree in Computer Science, Information Systems, with 8+ years of relevant technical experience or Master's degree in Computer Science, Information Systems with 2+ years of technical experience; or MBA preferred
• Knowledge of methods and ability to develop trusting business relationships and provide solicited, respected, and valued perspectives to clients/peers that guide thinking, facilitate issue resolution and enhance client/peer capabilities.
• Understanding of the importance of continuous growth and development and the ability to develop practices that maximize learning and development and improve team members' focus on performance objectives.
• Understanding of the importance of inter-team collaboration in breaking down silos and achieving business results; ability to lead employees from various functions to communicate, coordinate work across divisions, and collaborate in solving problems as one team.
• Knowledge of the importance of meeting or exceeding established targets; ability to drive critical activities to completion.
• Understanding of the value of articulating an intended business outcome and ability to create and communicates a vision of the organization that motivates others to superior performance.
• Knowledge of basic activities and deliverables of application design; ability to utilize application design methodologies, tools and techniques to convert business requirements and logical models into a technical application design.
• Knowledge of concept and principles of agile methodology; ability to apply appropriate agile approaches in the processes of software development and delivery.
• Knowledge of the concepts, technologies, and services of cloud computing. Basic conceptual knowledge of cloud applications' design, deployment, and implementation of cloud computing solutions in various business environment.
• Knowledge of technical troubleshooting approaches, tools and techniques; ability to anticipate, recognize, and resolve technical issues on hardware, software, application or operation.
• Knowledge of product features; ability to design, build, and develop a new product, technology, or service from concept through to production.
• Airline industry experience is good to have.
• AWS/OpenShift and/or Java Distributed Technology certification is a plus.

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta's online system, or at any point in the selection process. To request a reasonable accommodation, please click here