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Garden City

    Host - Garden City, United States - Old Chicago Pizza

    Old Chicago Pizza
    Old Chicago Pizza Garden City, United States

    3 weeks ago

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    Description
    job Description

    Job Description
    Hourly Non-Exempt Position

    Position Title: Host

    Summary: Welcome and accommodate the needs of guests by seating them eat them at tables or in waiting area, and help ensure quality of facilities and service.

    Essential Duties and Responsibilities
    • Greet Guests and seat them at tables suitable for their needs and according to rotation so servers receive an appropriate number of tables.
    • Record "to-go" orders, enter them in the Point-of-Sale system and perform correct money transactions including activating and selling gift cards.
    • Answer phone calls and respond to inquiries or transfer calls and effectively use paging system.
    • Be proactive in scheduling and preparing for large parties.
    • Run a wait list, receive and record guest dining reservations via paper and pen or applicable electronic applications.
    • Maintain contact with kitchen team members, management, serving team members, and guests to ensure that dining details are handled properly and that guests' concerns are addressed.
    • Inspect dining and serving areas to ensure cleanliness and proper setup.
    • Act as a resource for Guests regarding the promotions, menu, hours of operation, etc.
    • Other functions assigned by management (e.g., sweep, clean doors and windows, restock, check restrooms, bus tables, refill ice or wash glassware).
    • Other duties as assigned.
    Education & Experience:
    • No prior education or experience required.
    • Must be 18 years of age or older to serve alcohol or as state regulations dictate. `
    Supervision Received:
    • Reports to the Manager on duty.
    Performance Standards:
    • Display a high standard of friendliness, patience, enthusiasm, energy and professionalism.
    • Maintain an upbeat, guest-first, positive attitude.
    • Adhere to the Samy's Old Chicago' Appearance Standards.
    Working Conditions:
    • 100% Walk and stand.
    • 50% Operate cash register and POS system and make correct change.
    • 25% Reach, bend, stoop, wipe, and lift up to 30 pounds.
    • Navigating steps if applicable to the location.
    Training Requirements:
    • Successful completion of hourly position validations, including company-required training programs (i.e. safety, systems, menu) and passing alcohol certification (ServSafe) within 60 days of employment.
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