Tech Analyst Desktop Support Exp Centerpoint MC - Independence, United States - HCA Healthcare

Description

Description

Introduction

Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our Tech Analyst opening with Centerpoint Medical Center today and find out what it truly means to be a part of the HCA Healthcare team.

Benefits

Centerpoint Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
  
• Consumer discounts through Abenity and Consumer Discounts
  
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
  
• Colleague recognition program
  
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

We are seeking a Tech Analyst for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply

Job Summary and Qualifications

The Technical Analyst (TA) implements and supports facility and division desktop equipment and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk. Problems beyond the scope of their ability or responsibility are communicated in a timely manner to senior-level support personnel. Support to other Division and facility IT personnel is provided, as warranted, and participation in 24x7 on-call support is provided based on division IT staff rotation.

The Technical Analyst adheres to and supports HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of ITG desktop equipment and software. Based on proficiency with PC-based equipment and cabling, the Technical Analyst can provide expanded on-site support to technical resources, if needed.

GENERAL RESPONSIBILITIES

• Effectively works with customers, Service Desk and Technical Services personnel

• Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance

• Installs and repairs facility and division ITG equipment and software per HCA and division ITG standards and guidelines, including but not limited to terminals, personal computers, printers, cabling, and related software products

• Responds to and resolves inquiries and requests for assistance with division or facility computer systems, and provides a superior customer support experience for division and facility users

• Analyzes and provides hands-on support for simple to moderate inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed

• Logs and tracks problems; reviews problem tracking databases

• Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures

• Aids and trains users on division and facility technology

• Performs preventative maintenance

• Performs facility-based moves, adds, and changes (MACs), as needed

• Recommends process changes that improve the implementation, maintenance and support of ITG desktop equipment and software

• Provides 24x7 on-call support based on division IT staff rotation.

• Maintains and protects confidentiality regarding all aspects of patient care and employee information

• Adheres to Code of Conduct and Mission & Value Statement

• Other duties as assigned

RELEVANT WORK EXPERIENCE

1+ years

EDUCATION

• Bachelor's Degree Preferred

REQUIRED KNOWLEDGE, SKILLS & ABILITIES:

• Effectively works with customers, Service Desk and Technical Services personnel

• Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance

• Installs and repairs facility and division ITG equipment and software per HCA and division ITG standards and guidelines, including but not limited to terminals, personal computers, printers, cabling, and related software products

• Responds to and resolves inquiries and requests for assistance with division or facility computer systems, and provides a superior customer support experience for division and facility users

• Analyzes and provides hands-on support for simple to moderate inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed

• Logs and tracks problems; reviews problem tracking databases

• Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures

• Aids and trains users on division and facility technology

• Performs preventative maintenance

• Performs facility-based moves, adds, and changes (MACs), as needed

• Recommends process changes that improve the implementation, maintenance and support of ITG desktop equipment and software

• Provides 24x7 on-call support based on division IT staff rotation.

• Maintains and protects confidentiality regarding all aspects of patient care and employee information

• Adheres to Code of Conduct and Mission & Value Statement

• Other duties as assigned

EDUCATION:

• Bachelor's Degree in Information Systems preferred or equivalent work experience

EXPERIENCE:

• 1+ years of general work experience (IT or healthcare experience preferred).

CERTIFICATE/LICENSE:

• Basic certification in A+ and Microsoft Products is preferred; education and/or experience may be substituted for A+ certification

• Valid state driver's license, proof of auto insurance, and reliable personal transportation capable of transporting both employee and standard work equipment

PHYSICAL DEMANDS/WORKING CONDITIONS:

Requires prolonged sitting, some bending, lifting, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Requires lifting paper and/or boxes up to 50 pounds. Work is performed in an office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations. Occasional travel between facilities may be required.

OSHA CATEGORY:

The normal work routine involves no exposure to blood, body fluids, or tissues (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency care or first aid, or to be potentially exposed in some other way.

ITG transforms healthcare and gives people healthier tomorrows. We deliver information technology strategy, support, and solutions. ITG improve and enhance patient care and business operations. We deliver services at administrative locations, data centers, and hospitals. The facilities we support are located in 20+ states and the United Kingdom. Our team works to move healthcare forward. We do this by seeking, embracing, developing, and delivering technology for patient care.

HCA Healthcare has been recognized as one of the Worlds Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

If you find this opportunity compelling, we encourage you to apply for our Tech Analyst opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing apply today

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.