Guest Relations Senior Team Lead - Baltimore
1 day ago
+Oversee day-to-day operations and ensure highest level of service and satisfaction for members and corporate partner.
+Prioritize needs expectations directives of Under Armour ensuring timely effective solutions-driven responses that support exceptional on-site experience.+Utilize exceptional communication skills lead motivate diverse team Guest Relations Teammates Group Fitness Instructors mentor provide guidance achieve engagement revenue goals+Showcase strong organizational multitasking skills prioritize tasks meet deadlines fast-paced corporate environment With ability effectively adapt implement prompt change request corporate client+Essential job functions: Lead-Perform every job duty expect team perform Set example Inspire-Give teammate confidence ability perform exceptionally Manage-Exceed operational responsibilities maintain close working relationship corporate partner Accountability-Coach moment teammates responsibility own actions View corporate fitness facility own Responsibilities: Oversee daily operations fitness facility ensuring high-energy welcoming engaging safe environment all corporate members Collaborate senior management develop engagement plans tailored needs our corporate partner Manage hiring scheduling training performance all teammates fostering culture continuous improvement exceeding expectations Maintain expert knowledge CRM software systems accuracy membership sales POS transactions member guest inquiries Attend regular meetings management/corporate partners as needed directed Assit monitor facility maintenance equipment upkeep communicate concerns promptly management Analyze corporarte feedback evolve+Requirements Client Partner Excellence Proven ability deliver premium brand-aligned experience prioritizing needs expectations directives corporatre clients Leadership Team Development Demonstrated experiance leading coaching developing high-performing teams fast-paced fitness hospitality or coporate enviroment Operational Service Management Strong operacional acumen oversee daily facility operations guest relations service recovery maintaining excepcional standards quality professionalism Adaptability Problem Solving Highly adaptable who thrives evolving environments respond quickly calmly effectively changing priorities requests challenges Communication Collaboration Excellent verbal written communcation skills collaborate cross-functionally manage stakeholder relationships represent TEAM FX confidense integrity Enthusiasm energy teamwork orientation sense urgency get-done approach necesary sucess enviroment Entrepreneurial attitude plus We offer friendly wellness-focused work enviroment along benefits No calls recruiters please EOE+
Job description
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