Guest Services Agent - San Diego, CA
1 day ago

Job description
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Staypineapple is a brand of upscale, award-winning boutique hotels in coveted locations nationwide. We are all about redefining hospitality and inspiring out-of-the-ordinary experiences for our guests. As we rapidly expand, we are looking for team members who love to make a difference in the lives of others. If you want to be part of a far-from-stuffy company that is dynamic and fun with lots of opportunities, this is the place for you.
Who we�re looking for:
GUEST SERVICES AGENT
We�re about the friendliest company you�ll ever come across�and we need someone to be the face of this as soon as a guest steps into our hotel. Are you happy, outgoing and wear a perma-smile? Then this could be the job for you. In addition to generally spreading joy, you�ll be ensuring guests are receiving great customer service from the time they exit their cab to entering their room and everything in between.
What to expect:
Here are a few things that will make your days full and rewarding:
- Completing daily front desk duties including check-ins/outs, room scheduling, room moves, late checkouts, stay-overs and rates and types of available rooms as well as other requests from guests.
- Assist arriving and departing guests with their luggage to and from guest rooms.
- Act as a point of reference for guests that require assistance or information and attend to their wishes and requirements. This includes their transportation needs.
- Acquiring and sharing knowledge of the hotel as well as the surrounding areas, venues and attractions.
Your experience and qualifications:
- High School Diploma or equivalent.
- Three to six months related experience preferred.
- Working knowledge of Microsoft Windows and Office.
- Ability to effectively interact with all hotel guests and team members in a polite and positive manner.
- Ability to quickly assess situations and create effective resolutions to problems.
- Possess a passion to provide excellent customer service.
Why us?
As a growing company, Staypineapple offers plenty of opportunities. If you love making a positive impact on the lives and experiences of others, join our team. Plus, we offer:
- Excellent pay & benefits (including flexible PTO, medical/dental/vision insurance, 401(k), life insurance, pet insurance, etc.)
- Hotel discounts
- Food & Beverage discounts
- Learning & growth opportunities
- Special events & celebrations
Pay: $20.16 per hour
Status: Full Time
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