Help Desk Support Specialist – 2nd Shift - Madison, WI

Only for registered members Madison, WI, United States

1 month ago

Job summary

Help Desk Support Specialist to join our Enterprise Service Desk team. This is a Level 1 IT support role focused on providing exceptional customer service and technical assistance to end users.

Responsibilities

Respond to incoming calls, emails, and requests for technical support.
Provide assistance with password resets, network access, and basic troubleshooting.
Document, track, and monitor reported issues to ensure timely resolution.
Identify and escalate recurring problems or trends.

Job description

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