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- JOB SUMMARY
- Enhances clinicians effectiveness by providing information management support, answering and triaging phone calls, scheduling and providing patient care related information.
- ESSENTIAL FUNCTIONS
- Office Skills
- Effectively and efficiently schedules patients' visits
- Greets patients & visitors
- Assists with answering & triaging referral telephone calls
- Utilizes patient EMR system
- Maintains daily statistics
- Collect and verify insurance information for new and existing patients who have a change in insurance during course of care
- Attains correct benefit information from insurers
- Obtain authorization for necessary services from insurers for patient
- Register patients,
- Assists in obtaining patient satisfaction surveys
- Performs other duties as requested
- Documentation
- Accurately copy record when requested
- Accurately track the need for insurance reauthorizations for patients
- Maintain accurate chart order, fax/file when indicated
- Team Effort
- Identifies work unit issues & implements solutions
- Orients new staff
- Demonstrates flexibility to help others (provide coverage, adjust work schedule to meet needs)
- Shares knowledge with others
- Embraces change and promotes a positive work environment
- Demonstrates management skills by prioritizing, organizing and completing job responsibilities.
- PROTECTS CUSTOMER AND ORGANIZATION INFROMATION
- By keeping information confidential, following Good Shepherd's policy and procedures for release of information, maintaining secure medical records and maintaining security for the contents of the business office.
- QUALIFICATIONS:
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Education
- High School Diploma required
- Associate's Degree preferred
- Work Experience
- 1-2 years of experience in an administrative position with computer skills required
- Licenses / Certifications
- N/A