Player Protection Associate - Las Vegas, United States - DraftKings

Description

We're defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.
Here, "impossible" isn't part of our vocabulary. You'll face some of the toughest but most rewarding challenges of your career. They're worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.
The Crown Is Yours
As a Player Protection Associate, you will champion responsible gaming by meticulously reviewing customer activities, identifying potential risks, and implementing effective solutions. You'll analyze communication, financial patterns, and gameplay to assess customer risk, coupled with the opportunity to directly communicate and provide resources to our customers. You will be the go-to expert in safeguarding our gaming environment, staying ahead with ongoing monitoring, compliance awareness, and adaptability to regulatory changes.
What you'll do as a Player Protection Associate

• Serve as the first point of escalation for all Player Protection referrals.
• Analyze and review player communications, limits, deposit/withdrawal patterns, and gameplay activity to assess the customer's current risk.
• Review and update ongoing monitoring reports, compliance logs, and alerts.
• Maintain an understanding of regulatory standards and changes to ensure compliance.

What you'll bring

• A Bachelor's Degree or relevant experience is preferred.
• Understanding of operational risk management and responsible gaming.
• Effective time management skills and capacity to manage shifting priorities.
• Ability to analyze and document necessary business processes.
• Strong communication skills with both customers and fellow employees.
• Ability to think analytically to provide swift resolutions to complex situations.
• Ability to become licensed in multiple jurisdictions.

Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.