No more applications are being accepted for this job
- Work-Life Balance:
- Comprehensive Benefits:
- Generous
- 401(K) with 3%
- Employee Discounts:
- The primary purpose of this position is to manage call volume and provide support to the service lines by acting as a liaison for patients and the different medical entities through a variety of clerical and administrative tasks.
- Answer incoming calls and determine where to refer the patient within the service line.
- Enter patient information, schedule appointments, and document interaction in the EMR system.
- Identify calls that need to be escalated to clinical staff or management and route them appropriately in a timely manner.
- Document medication refill and test result requests.
- Manage incoming mail and fax bins in accordance with company policy.
- Collaborate with other applicable services to ensure coordination of care.
- Deliver exemplary customer service to provide a positive patient experience across the organization.
- Perform other duties assigned by management.
- High school diploma or GED required; two-year college degree preferred
- Knowledge of insurance and medical terminology
- Strong written and verbal communication skills with the ability to utilize a computer program
- Ability to multi-task and handle a high volume of patient calls in a fast-paced environment.
- The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant at the time of posting. When determining pay, several factors will be considered including but not limited to location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and budget.
Medical Contact Center Representative - Buffalo, United States - General Physicians PC
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
Patient Communication RepresentativeJoin General Physician, P.C. - Your Gateway to a Fulfilling Nursing Career
Are you a Patient Communication Representative (PCR) looking to take your career to the next level? General Physician, P.C., one of Western New York's most esteemed multi-specialty medical groups, is excited to welcome dedicated PCSs to our growing family.
With a competitive salary, comprehensive benefits, and a strong commitment to work-life balance, this is an opportunity you won't want to miss.
Location:
Buffalo, NY
Position Type:
Full-time, First Shift
Why General Physician, P.C.?
PTO:
Enjoy your well-deserved time off.
Employer Contribution:
Secure your financial future.
What you will be doing :
The Experience and Education you will need :