Senior Specialist - Baxter, United States - HCL Technologies Ltd.

Description

Job Description (Posting).

Network Data JD:
Responsibilities: Adhering to SLAs Mentoring / Training Team Members Handling tickets / requests Perform root cause analysis Troubleshooting and drive technical issues with other teams/domains (Server, VMWare, Storage etc.)

Defining processes and ensuring that the processes are adhered to Oversees and is responsible for successful completion of Installation, configuration and migration Ensure maximum uptime according to the SLA Understanding of Multi-geo support environment Responsible for building / maintaining a test environment Improves and maintains customer and employee satisfaction Suggests new technologies and design changes Monitoring and maintaining SLA requirements by the team members Testing / Auditing/processes as required from time to time Identify Skill gaps and plan for training / knowledge updating Manage Campus Network and EMEA WAN infra Technical Requirements:

Excellent hands-on experience on the following products: o Cisco L3 & L2 Switches o Cisco Nexus 9K/7K/5K/2K Series of switches o Cisco IOS Software and NX OS Software Knowledge of SD WAN would be advantageous Wireless LAN technologies Cisco and Aruba or Extreme.

WAN Acceleration/optimization Riverbed Knowledge or Hands on experience with CISCO Prime would be advantageous VMWare NSX Network Management tools Solarwinds, HPNNMi or Splunk Application Load balancers F5 Big IP LTM/GTM or Citrix netscaler Experience with BGP, SDWAN and Security Technology Soft Skills:
Excellent communication and conversation skills (Verbal and Written)

Good documentation skills Basic understanding of Project Management Should have a excellent customer handling skills Able to handle high pressure situations High level of acceptance / Act as trusted advisor Can drive HCL s value and its methodology Excellent German and English language skills Experience/Ability working in global organizations - Experience on SDN AWS or AZURE will be an added advantage Years of Experience:

Total : Above 8+ Years of experience Relevant : 6+ years of hands-on experience and proficiency in managing and maintaining a medium/large environment (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.)

To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases