- Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
- Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
- Refrain from using cell phones for personal reasons in public spaces or patient care areasExcel: ALWAYS...
- Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
- Offer patients and guests priority when waiting (lines, elevators)
- Work on improving quality, safety, and service Respect: ALWAYS...
- Respect cultural and spiritual differences and honor individual preferences.
- Respect everyone's opinion and contribution, regardless of title/role.
- Speak positively about my team members and other departments in front of patients and guests
- Value the time of others by striving to be on time, prepared and actively participating.
- Pick up trash, ensuring the physical environment is clean and safe.
- Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste
- Acknowledge wins and frequently thank team members and others for contributions.
- Show courtesy and compassion with customers, team members and the community
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TriHealth Cincinnati, United StatesJob Description · Job Overview: · This position is responsible for enhancing the patient and guest experience. The Guest Services Concierge responds to the needs of the patients and guests by providing a centralized on-demand service that addresses non-clinical needs. The Guest ...
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TriHealth, Inc. Cincinnati, United States Part timeJob Overview: · This position is responsible for enhancing the patient and guest experience. The Guest Services Concierge responds to the needs of the patients and guests by providing a centralized on-demand service that addresses non-clinical needs. The Guest Services Concierge ...
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TriHealth, Inc. Cincinnati, United StatesJob Overview: · This position works under medical supervision to perform and evaluate overnight and daytime polysomnograms. He or she functions independently to safely operate advanced medical equipment to record sleep/wake physiology, recognize sleep pathology, and respond with ...
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TriHealth Montgomery, United StatesJob Description · Job Overview: · This position works under medical supervision to perform and evaluate overnight and daytime polysomnograms. He or she functions independently to safely operate advanced medical equipment to record sleep/wake physiology, recognize sleep pathology, ...
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TriHealth Cincinnati, United StatesJob Overview: Provides assistance and/or performs basic activities of daily living and specified treatments and procedures under the direct supervision of the nurse. May perform non-direct patient care activities as assigned, requested, or directed including but not limited to st ...
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TriHealth Cincinnati, United States Part timeJob Overview: In-House: This position serves as a liaison for an extensive variety of laboratory customers. This position procures quality specimens from adult, geriatric, pediatric and infant patients for diagnostic testing according to CLIA, TJC and CAP guidelines and may perfo ...
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TriHealth Physician Partners Cincinnati, United States Full timeRewarding Primary Care opportunity in OhioSIGN-ON BONUS / ATTRACTIVE RELOCATIONTriHealth is seeking an experienced Internal Medicine or Family Medicine physician interested in an exceptional opportunity delivering safe, reliable, high quality care to employees of a large Fortune ...
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Bon Secours Mercy Health Cincinnati, United StatesMercy Health Physicians has an exciting opening for a Vascular Surgeon to join our team here in Cincinnati. · Opportunity Details: · * Vascular Surgery opening in our Mercy Health North Market (Fairfield/Kings Mills Hospitals) · * Full time M-F schedule, mix of office and surgery ...
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Michaels Cincinnati, United States Temps pleinStore - CIN-KENWOOD, OHDiriger et encadrer une équipe d'encadreurs qui se concentre à créer des relations avec les clients tout en créant une solution d'encadrement pour leurs œuvres d'art. Encourager les ventes d'encadrement sur mesure. Aider les clients à créer des solutions d' ...
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InsideHigherEd Cincinnati, United States Faculty Jobs ,Current UC employees must apply internally via SuccessFactors > Founded in 1819, the University of Cincinnati ranks among the nation's best urban public research universities. Home to more than 50,000 students, 11,000 faculty and staff and 340,000 alumni, UC combines a Top 35 pu ...
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TriHealth Physician Partners Cincinnati, United StatesThe TriHealth Heart & Vascular Institute (THVI) is seeking engaging, board-certified Non-Invasive Cardiologists to become a part of our accomplished, innovative heart team. In this role youll enjoy opportunities to participate in specialty clinics in cardio oncology, cardio metab ...
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GUEST SERVICES CONCIERGE EVERY WEEKEND-Bethesda North - Cincinnati, United States - TriHealth
Description
Job DescriptionJob Overview:
This position is responsible for enhancing the patient and guest experience.
The Guest Services Concierge responds to the needs of the patients and guests by providing a centralized on-demand service that addresses non-clinical needs.
The Guest Services Concierge assist patients and guests with information/coordination of services, daily in-house and errand running and store purchases.
Guest Services Concierge offers both complimentary and nominal fee services, assisting patients and guest to have the best hospital experience possible.
The Guest Services Concierge also helps with connecting patients and guests to additional TriHealth resources across the continuum of care.
The Guest Services Concierge reports to the manager of Patient Experience.Job Requirements:
High School Degree in Hospitality/Healthcare FieldBasic Life Support for Healthcare Providers (BLS)
Notary Certification within 6 months of EmploymentComputer literate Articulate Professional appearanceParticipates in councils, committees, and looks for additional ways to S.E.R.V.E.
Other job-related information:A primary work location will be assigned but occasionally the Guest Services Concierge will be asked to float to other locations across the system in order to meet internal customer needs as well as the staffing needs of the department
Working Conditions:
Bending - Frequently Climbing - RarelyConcentrating - ConsistentlyContinuous Learning - FrequentlyHearing: Conversation - FrequentlyHearing: Other Sounds - FrequentlyInterpersonal Communication - FrequentlyKneeling - OccasionallyLifting <10 Lbs - OccasionallyLifting 50+ Lbs - RarelyLifting 11-50 Lbs - OccasionallyPulling - RarelyPushing - OccasionallyReaching - RarelyReading - ConsistentlySitting - OccasionallyStanding - ConsistentlyStooping - Rarely Talking - Consistently Thinking/Reasoning - ConsistentlyUse of Hands - ConsistentlyColor Vision - ConsistentlyWalking - FrequentlyTriHealth SERVE Standards and ALWAYS BehaviorsAt TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members.
To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:Serve:
ALWAYS...
Value:
ALWAYS...
Engage:
ALWAYS...
