- attendance and effective communication skills
- take ownership on any problems
- 1 year of receptionist experience (does not have to be a traditional office setting)
- insurance verification
- healthcare experience
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Patient Service Representative - Issaquah, United States - TEKsystems
Description
:Candidates should have excellent customer service skills, be detail oriented and be able to work productively in a team environment. This job requires the ability to multi-task and prioritize with a high degree of accuracy. Knowledge of the medical field and of insurance is a plus. Tasks will include appointment scheduling, answering multi-line phones, reconciling charges, insurance verification, obtaining pre-authorizations and general office administrative work.
Primary job duties will be in person screening of patients. This PSR will need to be thorough in asking and checking information to ensure the patients' safety before entering an MRI or CT scan. Volume of phone calls will be lower than other PSRs' expectations
Provide exemplary customer service
Greet and direct patients, sales personnel and visitors.
Check in/verify information for established and new patients, confirm insurance/referral, consent forms and all patient information are up to date in practice management software and electronic medical record systems
Identify payor source, verify insurance eligibility and financial status
Enter personal health information and financial information into practice management system with a high rate of accuracy; complies with federal and local laws to ensure patient privacy
Assist patients with completion of paperwork when necessary
Inform patients of delay or wait time for appointments
Review records for completeness, print necessary updates and put records in order
Review physician clinic schedule for accuracy
Collect and post co-pays
Facilitate flow of patients by coordinating with medical assistants
Schedule appointments, both over the phone and in person
Schedule interpreters for patient appointments as needed
Process outgoing referrals as needed
Complete duties and assist others as directed
Must follow all policies as introduced during new associate On-Boarding, updated real time and outlined in Associate Handbook
Skills:
Customer service, receptionist, Customer support, Health care, Data entry, Patient registration, Insurance verification, Insurance, Epic
Top Skills Details:
Customer service,receptionist,Customer support
Additional Skills & Qualifications:
Must have:
-ability to be flexible and change in the moment
-1 year of customer service experience (nordstrom or starbucks are great examples)
Nice to have:
-EPIC
Experience Level:
Intermediate Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
