Customer Service Assistant - Dallas, United States - the Blue Agency

Description

Job Title: Customer Service Assistant

Company Overview:

We are a dynamic and customer-centric company committed to providing exceptional service and support to our clients. As a Customer Service Assistant, you will play a crucial role in ensuring our customers receive top-notch assistance and have positive experiences with our products and services.

Job Summary:

We are seeking a dedicated and enthusiastic individual to join our customer service team as a Customer Service Assistant. The ideal candidate will be passionate about helping others, possess excellent communication skills, and thrive in a fast-paced environment. As a Customer Service Assistant, you will be responsible for addressing customer inquiries, resolving issues, and providing information about our products and services.

Responsibilities:

1. Respond promptly to customer inquiries via phone, email, and chat in a professional and courteous manner.
2. Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
3. Provide product information, pricing, and availability to customers.
4. Maintain accurate records of customer interactions and transactions.
5. Collaborate with other team members to ensure customer satisfaction and retention.
6. Stay up-to-date on product knowledge and company policies to provide accurate information to customers.
7. Identify opportunities for process improvement and contribute ideas to enhance the customer experience.
8. Assist with other administrative tasks and projects as needed.

Qualifications:

1. High school diploma or equivalent; college degree preferred.
2. Excellent communication skills, both verbal and written.
3. Strong interpersonal skills and the ability to build rapport with customers.
4. Problem-solving skills and the ability to think quickly on your feet.
5. Proficiency in computer applications such as Microsoft Office and CRM software.
6. Ability to multitask and prioritize tasks in a fast-paced environment.
7. Attention to detail and accuracy in data entry and record-keeping.