Enterprise Account Manager - San Francisco, United States - First Up

Description

Position OverviewWe're looking for Enterprise Account Managers - working with Fortune 500 organizations globally, to accelerate their own digital transformation.

You will serve as the primary owner of a set book of existing customers, working closely with them to ensure they achieve their goals, build relationships with executives, and drive customer retention and expansion from implementation through renewal.

This high-impact role combines equal parts sales, relationship management and customer satisfaction.

The ideal candidate has a proven record managing relationships at scale while driving renewals and expansions in a SaaS technology company.

ResponsibilitiesEffectively renew, upsell and cross-sell an assigned book of business of existing customersLearn your book of business inside and out to effectively position Firstup's value proposition, always linking it back to key business outcomes for the customerDevelop and cultivate deep relationships with senior executives at the Director, SVP, and VP levels at our partnersDevelop new and creative ways to engage senior executives throughout the customer lifecycle and demonstrate Firstup's valuePartner closely with our Customer Experience Team to ensure customers adopt and are successful with the Firstup platformLead and present value-driven Executive Business ReviewsEnlist and inspire customers to participate in Firstup events and ultimately be an advocate for FirstupBecoming a Firstup expert, learning the ins and outs the Digital Employee ExperienceQualifications10+ years of experience in Enterprise SaaS sales and Account ManagementExperience preparing renewal proposals, forecasting, and account planningA strong history of quota attainment and excellent performance on a high-performing teamExperience with an evangelical sale, selling software to executives at Fortune 500 companiesExperience managing customer relationships alongside a Customer Success teamExperience using usage, data and results to demonstrate value and justify expansionAn impeccable communicator with polished and professional sales presentation skillsExperience operating in a high-growth business environment like FirstupBenefits & PerksWe offer Firstup team members a variety of medical, dental, and vision plans, designed to fit you and your family's needs.

Mental Health benefits with covered therapy and coaching.401(k) program to help you invest in your future.
Education & learning stipend to build your skills for the future of work.
Unlimited PTO to promote a healthy work-life blend.
Paid parental leave to support you and your family.
Work from home stipend to help you succeed in a remote environment.
Stock options support the core value that every employee is an owner.
Excellent opportunity for career advancement in a fast-paced environment.

Working with fun, hardworking, inspiring people who are committed to making a difference and much moreFirstup expects the base salary for this role to be between $80,000-$130,000.

The starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

The OTE for this role is $160,000-$260,000.