Call Center Supervisor - Long Key - Inktel

Description

At Inktel, our Operations Supervisors excel in coaching and developing top talent. They oversee teams of 15-20 direct reports, ensuring world-class customer service on all interactions. By implementing strategies to reduce attrition and driving a culture of accountability, they play a vital role in the company's success.

Key Qualifications:

• Proven track record of Service Tenacity Responsibility Integrity Versatility Entrepreneurship
• Excellent communication skills with concision and clarity
• Empathetic active listening Passion for coaching providing feedback and developing talent Positive outlook enthusiastic attitude Conscientious team player Driven by delivering results Professional demeanor dependable consistent

Responsibilities:

• Model Inktel's Passion for People in every interaction Lead team develop motivate ensure world-class customer service deliver commitments maximize potential Implement strategies keep attrition low Oversee day-to-day operation assigned program ensure program goals met Drive culture accountability continuous improvement personal excellence Communicate key messages effectively prioritize objectives work constructively other departments share ideas leverage best practices Develop audit quality assurance strategies ensure delivery world-class service