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    • Customer Experience Specialist - Scottsdale - 10X Health System

    10X Health System
    10X Health System Scottsdale

    3 weeks ago

    Default job background
    Description

    About 10X Health System

    10X Health System is a pioneering company at the forefront of the health and wellness industry. Its mission is to revolutionize the way individuals approach their personal health and well-being by providing cutting-edge solutions and personalized health plans.

    The company's comprehensive approach to health combines medical science, nutrition, fitness, and technology to offer a suite of services including diagnostic testing, individualized treatment protocols, and ongoing support from a team of health professionals.

    Job Summary

    As a Customer Experience Specialist, you will be responsible for delivering exceptional service to our customers. Your role will involve providing information about 10X Health's products and services, managing complex customer cases, and ensuring a positive and seamless customer experience.

    Main Responsibilities

    • Provide compassionate support to clients by addressing inquiries, resolving concerns, and guiding them through challenges related to 10X Health's product offerings.
    • Resolve assigned escalations from call center representatives and proactively reach out to customers when additional information or follow-up is needed.
    • Educate clients on the features and benefits of 10X Health's services, tailoring information to support individual wellness goals and drive customer engagement.
    • Maintain accurate and up-to-date client records, ensuring compliance with privacy regulations.
    • Document all customer interactions with attention to detail and data integrity across CRM platforms.
    • Communicate with customers across multiple channels, ensuring consistent, high-quality support.
    • Coordinate with cross-functional teams to facilitate a seamless, personalized client experience.
    • Support administrative needs such as scheduling appointments and processing payments, while upholding service standards.
    • Stay informed on procedural updates, company policies, and evolving health and wellness trends to ensure accurate and current client support.

    Competencies

    • Exceptional communication skills with the ability to engage clients empathetically and professionally.
    • Proven critical thinking and sound judgment in navigating complex client needs and delivering effective, compliant solutions.
    • Demonstrated commitment to delivering high-quality service with a continuous focus on identifying opportunities to improve client satisfaction.
    • Meticulous attention to detail in maintaining accurate documentation and safeguarding client data integrity.
    • Effective time management skills with a track record of meeting deadlines and managing competing priorities.

    Requirements

    • An associate's degree is preferred, but relevant work experience will also be considered.
    • Prior experience in customer service, or a related role, within healthcare or wellness is required.
    • Proficient in CRM systems, Microsoft Office Suite, and other relevant software.

    Commitment to Diversity

    10X Health System recognizes that a diverse staff is an integral part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability.

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Customer experience specialist