20183 - Service Desk Rep I (2nd shift) - Montgomery, United States - Hyundai AutoEver America

Description

• This position is responsible for monitoring day-to-day operation
• Supporting data center infrastructure, servers, storage and environment.
• Install, maintain, setup, troubleshoot and configure PCs, laptops, # printers and peripherals
• Perform imaging system administration
• Open/Close and update work history via the Helpdesk application
• Backup/Restore user profiles and data
• Document, maintain, upgrade or replace hardware and software
• Adhere to naming standards and labeling of all assets
• Adhere to Helpdesk standards and procedures to ensure priorities and goals are met.
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• High School graduate or equivalent experience
• 2+ years of experience in the IT field.
• Basic understanding of networking.
• Troubleshooting skills.
• Microsoft Office Suite, Internet Explorer, Windows, Microsoft Exchange server.
• Ability to think logically and to analyze troubleshoot issues and implement appropriate corrective action.
• Ability to plan, organize, coordinate work assignments.
• Ability to complete projects on time.
• Ability to work well independently and in a team environment.
• Ability to interact positively with internal and external customers.