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    Plumbing/HVAC Lead Dispatcher - San Jose, United States - 1-Hour Drain

    1-Hour Drain
    1-Hour Drain San Jose, United States

    1 month ago

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    Full time
    Description

    Job Title: Plumbing and HVAC Lead Dispatcher

    Company: 1-Hour Drain & 1-Hour HVAC

    Location: San Jose, CA

    Job Type: Full-time, In-person

    Plumbing and HVAC Lead Dispatcher Summary

    We are seeking a highly motivated and organized Plumbing and HVAC Lead Dispatcher to join our team. The Plumbing and HVAC Lead Dispatcher plays a crucial role in our fast-paced business by understanding the skill level of our technicians, evaluating customer needs, and matching the right technician to every job for optimal results.

    Plumbing and HVAC Lead Dispatcher Responsibilities:

    Answer incoming customer calls for service

    Call customers to schedule or reschedule service appointments

    Organize calls on the dispatch board efficiently

    Dispatch service technicians to jobs based on their skill sets and availability

    Maintain accurate customer records and address any concerns or issues promptly

    Perform various office tasks as needed

    Keep track of paused jobs and coordinate rescheduling as necessary

    Plumbing and HVAC Lead Dispatcher Qualifications:

    Minimum of 2 years of experience in dispatching, preferably in the plumbing or HVAC industry

    Strong team player with the ability to collaborate effectively

    General knowledge of plumbing and HVAC systems

    Excellent organizational skills and attention to detail

    Proficient in computer applications and dispatch software

    Ability to prioritize tasks, multitask, and meet deadlines consistently

    Exceptional communication and customer service skills

    Ability to remain calm and handle high-stress situations professionally

    Experience with dispatch software is a plus

    Plumbing and HVAC Lead Dispatcher Benefits:

    Medical, Dental, and Vision insurance

    Paid Holidays

    Accrued Vacation time

    Work Phone provided

    Financial Wellness Program

    If you are a proactive individual with a passion for providing exceptional service in the Plumbing and HVAC industry and want to contribute to our team's success, we encourage you to apply for the Plumbing and HVAC Lead Dispatcher position.

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