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Tacoma

    Event Staff at the Tacoma Dome - Reimagined Parking

    Reimagined Parking
    Reimagined Parking Tacoma, United States

    3 weeks ago

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    Description

    Job Description

    Job DescriptionDescriptionAs Event Staff, you will play a vital role in ensuring a positive experience for customers using our parking facilities during events. Your primary responsibilities will include assisting customers with payment, managing challenging customer interactions, and facilitating the parking process. Your commitment to exceptional service will guide your actions as you address customer concerns within the established site policies. You will engage with customers during entry and exit procedures, process parking fees, and accurately document and prepare a shift report and a shift bank deposits.
    Key Responsibilities
    • Assisting customers who are unsure of how to pay for their parking
    • Dealing with an occasional angry guests and solving issues to the best of their ability within the policy and framework set out for the site (Service is priority)
    • Assist customers with the overall in/out process of parking
    • Process tickets and collect parking fees (cash, POS and validations)
    • Prepare shift reports
    • Prepare shift bank deposit
    • Identify and report parking equipment deficiencies and safety concerns to direct supervisor
    • Litter pick up and now shoveling/salting (as required)
    • Other duties assigned
    • Responsible for maintaining and operating equipment belonging to Republic Parking Northwest or the Property manager during their shift
    • Responsible for the collection of cash and front line revenues
    • Control all lot revenues and record keeping as it relates to work performed
    • Interacts face to face with our customers
    • Must ensure that the site at which the individual is working is kept clean, neat, and free of any obstacles in accordance with the requirements of that site
    • Control of all tools and equipment required to perform his/her duties
    • Must be organized
    • Make suggestions and recommendations relating to the way various jobs are performed
    • Consults with his/her supervisor or manager regarding items of relevance to the parking operation
    • Revenue control sheets as mandated by management or the property manager for both automated and non-automated locations must be balanced
    • In problem situations, the ability to achieve a resolution through his dealings, with the customers and his/her supervisors or manager
    • Act as a front line employee which is considered an extremely important function of this position
    • Uniforms with company logo or crest must be worn when on duty in a neat and well groomed manner. Appearance is representative of the company
    • Responsible for prioritization of various jobs with his/her supervisors/manager


    Skills, Knowledge and Expertise
    • Strong command of the English language and be friendly, even-tempered, cooperative, able to work independently and as part of a team and be able to communicate effectively
    • Basic knowledge of the parking equipment used at the site; Handheld units, printers, radios.
    • Basic knowledge of both desk/handheld POS parking equipment used at the site
    • Customer Service Experience preferred
    • Must be willing to work extended, irregular and flexible hours as related to the event schedule, including working evenings, weekends and holidays as required.
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