Service to Sales Assistant - Greenville - Fairway Auto

    Fairway Auto
    Fairway Auto Greenville

    1 week ago

    Description

    Job Type
    Full-time, Part-time
    Description
    Fairway Subaru is seeking a driven, customer-focused Service-to-Sales Assistant to support our Customer Loyalty Manager and help identify sales opportunities within our service department. This role is ideal for someone who enjoys engaging with people, thrives in a fast-paced environment, and is looking for a growth path into a full dealership sales role. We will train the right candidate.
    Requirements
    What You'll Do

    • Engage with current and previous Subaru owners by phone, text, and in-person to identify potential upgrade opportunities.
    • Work the service drive daily-greet customers, identify appraisal opportunities, and ensure every guest is acknowledged.
    • Ask qualifying questions and gather key information (vehicle details, goals, timing, payments, down payment, equity position, etc.).
    • Schedule strong, qualified appointments for the Loyalty Manager and sales team to close.
    • Assist with vehicle appraisals, test drives, and guest follow-up as needed.
    • Maintain accurate notes, communication history, and lead status updates within the CRM.
    • Support dealership sales and service initiatives to increase customer loyalty, retention, and repeat business.
    • Coordinate with the service advisors and sales team to provide smooth handoffs and a seamless customer experience.
    • Track daily activities and meet performance goals related to engagement, appointments, and sales opportunities.
    • Participate in ongoing training to develop product knowledge, sales skills, and customer service excellence.
    What We're Looking For
    • Excellent communication, interpersonal, and customer service skills.
    • Comfortable initiating conversations and asking the right qualifying questions.
    • Self-motivated, organized, and consistent with daily tasks and follow-up.
    • Ability to multitask and manage multiple guests in a busy service environment.
    • Positive attitude with a team-first mindset and strong work ethic.
    • Prior dealership, service drive, BDC, service advisor, or sales experience is a plus-but not required. We will train the right person.
    • Willingness to learn Subaru products, dealership processes, and basic appraisal methods.
    • Reliable, punctual, and committed to providing an outstanding customer experience.

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