CX Business Analyst - Rancho Cordova, United States - PTP

    PTP
    PTP Rancho Cordova, United States

    1 month ago

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    Description

    PTP is a fast-growing system integrator that offers strategic customer experience (CX) solutions to our clients. We are looking for a CX Business Analyst to help us design, test, and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP, we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, enthusiastic, and committed professionals who strive to be the best at what they do.

    Responsibilities

    • Contribute as a member of delivery teams for design, business case development, and testing
    • Develop detail design artifacts including page, form, and service descriptions
    • Participate in the detail design process to include research, note taking, and writing
    • Assist in conducting Joint Application Design (JAD) sessions
    • Assist in mapping requirements to designs, maintaining traceability through design stages
    • Collaborate with cross functional teams for optimal solutions
    • Support the management of client expectations through day-to-day interactions with clients
    • Provide thought leadership for improved business solutions for PTP customers
    • Guide client understanding of proposed solutions and the business value they will bring
    • Collaborate with client counterparts and resolving comments and issues
    • Help in controlling design scope
    • Write and execute test cases, including creating or finding test data
    • Own and drive the completion of project deliverables

    Requirements

    • 4+ years of business consulting experience, with 2+ years on large-scale projects
    • Expertise in writing page, form, and service designs using Microsoft Word
    • Expertise in creating page mockups using Microsoft Visio
    • Proficiency in tracking deliverables and items using Microsoft Excel
    • Strong attention to detail
    • Ability to run queries
    • Proactive approach to drive deliverable completion
    • Experience working in large, complex client environment
    • Ability to develop business strategies based on analytical skills and business knowledge
    • Experience participating in web application design sessions with client staff

    Desired Experience

    • Experience with Microsoft Azure DevOps
    • Experience facilitating client design sessions
    • Experience with Microsoft Teams
    • Experience with Microsoft OneNote
    • Experience with Microsoft Axure

    Salary is DOE and is extremely competitive. We are a growing company with a solid customer base, excellent compensation and benefits, and a collaborative yet flexible work environment.