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    Incident Watch Officer - Washington, United States - Emerging Tech, LLC

    Emerging Tech, LLC
    Emerging Tech, LLC Washington, United States

    1 week ago

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    Description

    Job Description

    Job DescriptionMust be authorized to work in the US
    100% Remote
    Support the Department of Veterans Affairs (VA) Electronic Health Record Modernization Integration Office (EHRM-IO) for operational activities, including, but not limited to incident management tracking, briefing development, and maintenance/verification of dashboards

    • Leverage technical out-of-the-box solutions (e.g., ServiceNow, PowerBI, etc.) to customize reports and dashboards for executive clients.

    • Collaborate with multiple stakeholder groups to provide operational support to monitor, update, and report on existing tickets

    • Prepare regular updates and communications to/for senior management on key activities

    • Collaborate with multiple stakeholder groups (including executive leadership) to ensure timely and accurate reporting

    • Facilitate data gathering and issue/incident update meetings with VA, other contractors and team, and Oracle

    • Support the development and documentation of processes and standards and apply them to all assigned product/projects

    • Coordinate with stakeholders to ensure compliance with processes

    • Organize, review, and perform quality control of incident data repositories

    • Identify risk areas and escalate activities for resolution

    Minimum qualifications:

    • 10+ years of professional work experience

    • Experience managing Information Technology related projects.

    • Must be well versed in life cycle and project management methodologies.

    • Must have experience in tracking costs, schedule and performance progress.

    • Must be able to identify and mitigate risks.

    • Bachelor's degree in Engineering, Computer Science, Systems, Business or related scientific /technical discipline, or an additional 8 years of relevant experience may be substituted for degree requirements

    Preferred qualifications:

    • Experience in the VA

    • Experience in Oracle/Cerner

    • Experience implementing Electronic Health Records

    Benefits:

    • Retirement Plan
    • Group Health Insurance (Health, Dental, and Vision)
    • Paid Time Off
    • Referral Bonus
    • Opportunity for Performance Evaluation/Retention Bonus

    Compensation:

    • Full-Time Direct Hire
    • Annual Salary: $100,000-$120,000

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