Customer Retention Auditor - Coppell

Only for registered members Coppell, United States

1 month ago

Default job background
$18 - $19 (USD)

Job Summary

The Customer Retention Auditor supports the Retention team by ensuring accuracy, consistency, and compliance within customer retention call documentation.

Responsibilities

  • Assign customer retention call logs and monitor completion on a daily and weekly basis
  • Review call documentation to ensure all required fields, notes, and dispositions are completed accurately and consistently
  • Maintain audit and compliance trackers,
  • Escalate repeat issues,trends,

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