Customer Retention Auditor - Coppell
1 month ago

Job Summary
The Customer Retention Auditor supports the Retention team by ensuring accuracy, consistency, and compliance within customer retention call documentation.Responsibilities
- Assign customer retention call logs and monitor completion on a daily and weekly basis
- Review call documentation to ensure all required fields, notes, and dispositions are completed accurately and consistently
- Maintain audit and compliance trackers,
- Escalate repeat issues,trends,
Job description
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