- Effectively processes calls in a systematic and organized manner following Care Connection Center scripts, policies, and procedures.
- Promptly answers and screens incoming calls, with appropriate escalation as needed.
- Ensures timely and accurate VX documentation on all tasks completed in accordance with Telecare documentation standards to ensure data integrity.
- Facilitates communication between Telecare team members, staff in the field, HME, referral sources, vendors, physicians, facility staff, and patients and family.
- Handles concerns independently within their scope of practice and seeks guidance from the Telecare Nurse or Team Leader as needed in the execution of their tasks.
- Takes ownership and resolve all customer service issues with first call resolution whenever possible. Escalate immediately as needed.
- Becomes compliant with all departmental standards; policies and procedures, training and education, workforce management, disaster planning, effectively managing and prioritizing work tasks, attendance, adherence, and quality.
- Participates in the education of new hires as needed.
- Two or more years related experience in medical terminology and/or in a call center environment
- Ability to attain goals in a fast-paced, dynamic environment
- Ability to exercise considerable judgment and discretion in establishing and maintaining strong partnering relationships with internal and external callers
- Superior ability to effectively communicate at all levels of the customer interaction to include both verbally and in writing to provide a concierge level of service
- Working knowledge of computers, internet access, and the ability to navigate within an automated systems and a variety of software packages, and type a preferred 50 WPM
- Prior experience in working collaboratively with other functional leaders to drive action plans.
- Must be highly organized and able to manage multiple responsibilities and work on various assignments simultaneously
- Ability to communicate tactfully with department heads, managers, coworkers and vendors to resolve problems and negotiate resolutions
- Ability to work weekends and holidays as necessary to support the operations of the Care Connection Center.
- Bilingual in English/Spanish a plus
- Completion of high school or basic education equivalency required. Medical or business office education or training preferred.
- EOE/AA M/F/D/V
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Social Services Care Coordinator
3 days ago
CRI-Help Hollywood, United States**Bilingual Social Services Care Coordinator (English / Spanish)** · **Substance Use Disorder Treatment Facility** · **BASIC FUNCTION** · - Coordinate clients' ancillary health needs, focusing on clients' primary medical care and financial assistance services · **RESPONSIBILITIES ...
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Care Coordinator
3 weeks ago
WestCare Hollywood, United StatesJob Details Job Location Pembroke Pines Poinciana Drive - Pembroke Pines, FL Position Type Full Time Education Level 4 Year Degree Salary Range $ $21.63 Hourly Job Category Nonprofit - Social Services Description Position Summary: The person in this position will be responsible t ...
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Care Coordinator
3 weeks ago
MedElite LLC Hollywood, United StatesAbout MedElite: · MedElite provides innovative solutions for skilled nursing facilities by partnering with the long-term care providers and clinicians for the benefit of not only the facilities, but also the specialists and most importantly, the patients. MedElite's vision is to ...
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Care Coordinator
1 week ago
Gastro Health Miami, United States**Do you love to care for patients in a warm and welcoming environment?** · **Gastro Health** is currently looking for an enthusiastic full-time Care Coordinator to join our team · Gastro Health is a great place to work and advance in your career. You'll find a collaborative team ...
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Patient Care Coordinator
3 weeks ago
South Florida Institute for Reproductive Hollywood, United StatesJob Description · Job DescriptionThe patient care Coordinator provides administrative and practical support to IVFMD Patients, preparing them for treatment by providing information regarding each Clinical aspect of the treatment cycle, as determined by physician. The patient Care ...
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Customer Care Coordinator
3 weeks ago
Numotion Hollywood, United StatesCustomer Care Coordinator · Tracking Code Job Description By joining Numotion, you will be a part of the nations leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically necessary mobility products and ...
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Patient Care Coordinator
3 weeks ago
VITAS Healthcare Hollywood, United StatesJob Description · The VITAS Healthcare Patient Care Coordinator is a member of the interdisciplinary team who effectively processes calls, answers general questions, provides information, and transfers calls to triage nurses when appropriate during alternate hours. Effectively p ...
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LPN Care Coordinator
2 weeks ago
MedElite LLC Hollywood, United StatesJob Description · Job DescriptionAbout MedElite: · MedElite provides innovative solutions for skilled nursing facilities by partnering with the long-term care providers and clinicians for the benefit of not only the facilities, but also the specialists and most importantly, the p ...
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LPN Care Coordinator
1 week ago
MedElite LLC Hollywood, United StatesJob Description · Job DescriptionAbout MedElite: · MedElite provides innovative solutions for skilled nursing facilities by partnering with the long-term care providers and clinicians for the benefit of not only the facilities, but also the specialists and most importantly, the p ...
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coordinator patient care
3 weeks ago
Vitas Healthcare Miramar, FL , USA, United States* Effectively processes calls in a systematic and organized manner following Care Connection Center scripts, policies, and procedures. · * Promptly answers and screens incoming calls, with appropriate escalation as needed. · * Ensures timely and accurate VX documentation on all t ...
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Patient Care Coordinator
3 weeks ago
Great Expressions Dental Centers Hollywood, United StatesPatient Coordinator · Pembroke Pines, FL, USA · Req #1599 · Tuesday, April 30, 2024 · As a Patient Coordinator, you will be the first point of contact for patients visiting or calling the dental office. Your primary responsibility is to provide exceptional customer service by gre ...
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LPN Care Coordinator
1 week ago
MedElite LLC Hollywood, FL, United StatesAbout MedElite: · MedElite provides innovative solutions for skilled nursing facilities by partnering with the long-term care providers and clinicians for the benefit of not only the facilities, but also the specialists and most importantly, the patients. MedElite's vision is to ...
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care coordinator
3 weeks ago
WestCare Foundation Hollywood, FL , USA, United StatesCare Coordinator · Job Details · Job Location · Pembroke Pines Poinciana Drive - Pembroke Pines, FL · Position Type · Full Time · Education Level · 4 Year Degree · Salary Range · $ $21.63 Hourly · Job Category · Nonprofit - Social Services · Description · Position Summary: ...
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care coordinator
3 weeks ago
WestCare Foundation Hollywood, FL , USA, United StatesCare Coordinator · Job Details · Job Location · Pembroke Pines Poinciana Drive - Pembroke Pines, FL · Position Type · Full Time · Education Level · 4 Year Degree · Salary Range · $ $21.63 Hourly · Job Category · Nonprofit - Social Services · Description · Position Summary: · ...
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Patient Care Coordinator
1 week ago
Leon Medical Centers Doral, United States**Your Next Career Adventure Awaits** · Join our innovative team at Leon Medical Centers as a Patient Care Coordinator in our DME department · Are you passionate about providing excellent patient services? Take the next steps in your career and join our exciting journey in Doral ...
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Coordinator Continuous Care
6 days ago
VITAS Healthcare Deerfield Beach, United StatesTheContinuous Care coordinator is a skilled clerical person whose job is to support the work of the patient care teams and is generally responsible for filling requests for resource staff. · QUALIFICATIONS · - Two years prior work experience. One year staffing experience preferre ...
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Staffing Coordinator, Home Care
3 weeks ago
Aging Well Health Care, LLC Hollywood, United States** Staffing Coordinator, Home Care** · **Job Category****:** Office Support **Requisition Number****:** STAFF01645 Showing 1 location **Job Details** · **Description** · The Staffing Coordinator ensures that ALL Home Care clients are serviced in an accurate, conscientious & ti ...
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Patient Care Coordinator
2 weeks ago
Optum Hallandale Beach, United States Full timeOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel ...
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Jackson Health System Miami, United States**Jackson Memorial Hospital** · **Department**: Jackson Memorial Hospital - Care Transition Team · **Address**: 1611 NW 12th Ave, Miami, Florida, 33136 · **Shift details**: Full-Time, Days, Monday—Friday, 8:00AM-4:30PM · **Why Jackson**: · Jackson Memorial Hospital is the flagshi ...
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Registered Nurse 2 Care Coordinator
2 weeks ago
University of Miami Miami, United States**Current Employees**: · The GI **nurse care coordinator **is a clinically trained health professional with strong background in GI who will improve care coordination within the UHealth GI department and streamline clinical workflow by working in collaboration with our GI provide ...
patient care coordinator - Hollywood, FL , USA, United States - Vitas Healthcare
Description
The VITAS Healthcare Patient Care Coordinator is a member of the interdisciplinary team who effectively processes calls, answers general questions, provides information, and transfers calls to triage nurses when appropriate during alternate hours.
QUALIFICATIONS
EDUCATION
SPECIAL INSTRUCTIONS TO CANDIDATES
patient care coordinator professionals in Hollywood
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Oksana Aksenova
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Rossana Villaverde
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