- Always approaches all interactions with guests and employees in a friendly and serviceoriented manner by maintaining a positive demeanor.
- Promotes a positive and caring work environment by addressing and resolving any conflict in a calm and poised manner.
- Engages and creates a positive experience for guests.
- Verifies identification and age requirements of customers.
- Recommends a variety of popular and creative cocktails and is familiar with different types of wine and beer.
- Takes guest orders and input into POS system, run food, bus tables, helping other servers as needed.
- Makes drink suggestions based on customer tastes and preferences.
- Collects payments from guests, processes credit card transactions, and accurately manages cash transactions, settling tabs using the POS system.
- Monitors all meals for guests and provides optimal experience to all guests and initiates all food and beverage orders and ensures optimal level of guest satisfaction.
- Keeps an eye out for potentially unsafe situations and overindulgence and ensures that no alcohol is consumed by minors by checking IDs.
- Maintains a friendly attitude, attending all guests in an efficient and prompt manner.
- Demonstrates a thorough knowledge of food and beverage products, menus, and promotions.
- Provides guests with information about facilities, attractions, and activities in or outside the property.
- Stays current and up to date with all hotel's special events.
- Projects a professional manner with an emphasis on hospitality and guest service.
- Handles guest complaints and solve problem to the degree possible.
- Performs any other duties as assigned by management.
- Must have a high school diploma or equivalent.
- Minimum 1 year of serving and customer service experience required, hospitality industry preferred.
- Ability to interpret a variety of instructions provided in written, oral, or scheduled form.
- Ability to read, write, and speak effectively in English in order to communicate with guests and team members.
- Knowledge of reservation and POS systems.
- Ability to work with computers and good knowledge of operating software preferred.
- Must be able to multi-task and be detail oriented.
- Must be a team player.
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Cocktail Server - Pensacola, United States - Innisfree Hotels
Description
Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard.
Location:Hilton Pensacola Beach
We are looking for an energetic Cocktail Server committed to providing a high-quality dining experience to our guests.
The Cocktail Server's responsibilities include speaking with guests, taking drink and food orders, making recommendations, processing payments, and ensuring that guests' needs are met, and they have an excellent time.
Essential Duties and Responsibilities include the following. Other duties may be assigned.We are a fast-paced, expanding company and we need team members who thrive on challenge, seek responsibility and value our culture to lead us into the next generation of growth.
