- Actively engage, and make psychological contact, quickly establishing non-judgmental, understanding, and respectful relationship with every individual who calls or texts into the Helpline.
- Understand and define problems utilizing open ended questions on the what, how, when, where, who continuum to obtain a clear picture of the situation.
- Utilize closed ended questions that obtain information specific to the safety of the caller. This may include suicide prompt questions.
- Assess life-threatening situations, including risk of suicide and/or homicide, evaluate safety, acuity/danger and determine medically necessary services.
- Mobilize community resources in an efficient and effective manner, and make plans to alleviate the immediate threat/risk.
- Record keeping and policy implementation (e.g. recording essential notes in succinct form within the same work shift so they are useful to the next worker).
- Use of the consultative process, e.g. knowing who to call under what conditions.
- Ability to type at least 30 WPM.
- Ability to provide excellent customer service and a willingness to go above and beyond to meet the needs of the customer.
- Demonstrated excellence in verbal and written communications.
- Demonstrated computer literacy, including working knowledge of Microsoft Office applications.
- Ability to maintain a professional demeanor and high productivity in stressful or difficult situations.
- Ability to prioritize and multi-task in a fast paced environment.
- Ability to report to work on time and avoid unnecessary absenteeism.
- Cultural/diversity awareness
- Basic suicidology, including suicide assessment of desire, intent, capability, and buffers
- Intervention strategies including active engagement, active rescue, and collaboration, emphasize safety and prevention
- Voluntary and involuntary hospitalization criteria and procedures
- (a) Individuals licensed under Utah Department of Professional Licensing for any health or behavioral health license;
- (b) Individuals with a minimum of bachelor's degree in a human service related field;
- (c) Individuals certified as a Certified Peer Support Specialist for a minimum of one year;
- (d) Individuals certified as Case Managers for a minimum of one year; or
- (e) Individuals certified as Family Resource Facilitator for a minimum of one year.
- One year customer service experience.
- Employee must be able to meet the following requirements with or without an accommodation.@@This is a sedentary position in an office setting that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.
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Utah Crisis Line Crisis Worker - SALT LAKE CITY, United States - University of Utah Health
Description
Overview
_As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education.
University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission.
EO/AA_
A Crisis Worker, working on the Utah Statewide CrisisLine telephonic system, will assess individuals experiencing a self-defined crisis situation, leading to appropriate crisis stabilization and making appropriate referrals.
As such, the Statewide CrisisLine operates as a 24/7 dispatch for Mobile Crisis Outreach Teams across the state of Utah.
Corporate Overview:
University of Utah Health Hospitals and Clinics is an integrated academic healthcare system with five hospitals including a level 1 trauma center, eleven community health centers, over 1,600 providers, and a health plan serving over 200,000 members.
University of Utah Health Hospitals and Clinics is nationally ranked and recognized for our academic research, quality standards and overall patient experience.
In addition to our clinical delivery system, we have a School of Medicine, School of Dentistry, College of Nursing, College of Pharmacy, and College of Health providing education and training for over 1,250 providers annually.
We have over 2 million patient visits annually and research grants exceeding $350 million.Responsibilities
Knowledge / Skills / Abilities
Qualifications
Qualifications
Required
Candidates must be eligible to apply for the State Crisis Worker Certification within a year using one of the following methods OR be granted a certification through an exemption from the State:
Qualifications (Preferred)
Preferred
Working Conditions and Physical Demands
_Employee must be able to meet the following requirements with or without an accommodation._
Physical Requirements
Color Determination, Listening, Manual Dexterity, Near Vision, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Walking
Multi-lingual Candidates Welcomed
_To inquire about this posting, email:
EEO Statement
_University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.
_Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply.
_University of Utah Health Hospitals and Clinics, a part of The University of Utah, is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status.
The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106.
The requirement not to discriminate in education programs or activities extends to admission and employment.Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
__To request a reasonable accommodation for a disability, please contact the University of Utah Health Hospitals and Clinics Human Resources office at If you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and
Affirmative Action:
_
_Sherrie Hayashi_
_Director/ Title IX Coordinator_
_Office of Equal Opportunity and Affirmative Action (OEO/AA)_
_383 University Street, Level 1 OEO Suite_
_Salt Lake City, UT 84112_
_ _
_Online reports may be submitted
_For more information:
_The University is a participating employer with Utah Retirement Systems ("URS").
Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work).
Contact Hospitals and Clinics Human Resources at for information.Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions.
Please contact Utah Retirement Systems at or or Hospitals and Clinics Human Resources at if you have questions regarding the post-retirement rules.
__This position may require the successful completion of a criminal background check and/or drug screen._
Requisition Number _67584_
Reg/Temp _Regular_
Employment Type _Full-Time_
Shift _Evening_
Work Schedule _Sun-Tue 1pm-11pm_
Clinical/Non-Clinical Status _Non-Clinical_
Location Name _Huntsman Mental Health Institute (HMHI)_
Workplace Set Up _On-site_
_City_ _SALT LAKE CITY_
_State_ _UT_
Department _HMH ENT 93F CRISIS LINE_
Category _Social Services_
Workplace Set Up _On-site_