- Team Manager Practitioners are 40-hour-per-week management employees regularly scheduled to work 20 hours each week as interpreters.
- Team Manager Practitioners will manage the interpreting operations of their assigned team during the 20 hours of non-interpreting time.
- The position is open to both internal and external candidates. We are looking to hire two candidates for two positions.
- Provide American Sign Language interpreting on the VRS platform.
- Focus management objectives on interpreting operations.
- Plan, with the help of the Regional Manager, the strategic growth of the interpreting
- business lines (VRS, Community, and VRI).
- Oversee the daily operations of the interpreting operations, including call centers, at-home interpreting, community interpreting, CART, video interpreting, and community relations.
- Supervise approximately 35 interpreting staff.
- Manage the performance reviews of interpreters.
- Approve the scheduling of all interpreters in all operational areas.
- Coordinate with HR and Recruiting to select and hire interpreters.
- Approve time and attendance, including leave, and for all interpreters as needed.
- Maintain relations with local community leaders.
- Work closely with the schedulers and business development team members in maintaining client service and satisfaction.
- Provide direction to the interpreters for their care and well-being.
- Provide accurate reports on team performance, efficiencies, and quality.
- Maintain direct contact with the Regional Manager on all operations-specific issues.
- Assure the Interpreting Operations Team's mission of delighting our customers and serving our teams is realized by creating a work culture that is open, welcoming, and inclusive.
- Partner with members of the department's support management team to accomplish department-wide initiatives
- Perform other duties as assigned to bridge any support needed by partners, colleagues, and interpreters across the company.
- Must possess fluent American Sign Language, accurate interpreting skills, and thorough knowledge of and adherence to the NAD-RID Code of Professional Conduct, and strong communication skills.
- Must pass internal interpreting assessment
- Required 20 hours per week scheduled on the VRS platform between 6 a.m. and 6 p.m., local time, Monday through Friday. (Hours will be prescheduled based on staffing need/demand)
- Associate's degree in Business Management or comparable related experience; Bachelor's Degree strongly preferred.
- At least three years of supervisory experience, preferably in an interpreting-related environment, coaching and mentoring others.
- Extensive knowledge of the deaf culture and interpreting professions.
- Familiarity with Federal Communications Commission (FCC) Regulations and Registry of Interpreters for the Deaf (RID) standards.
- Knowledge of specialized software related to departmental operations, including IM Service, database, Internet, spreadsheet, presentation, and word processing programs.
- Time management skills to handle multiple competing demands and priorities, and ability to work effectively under pressure.
- Budgeting and financial knowledge and skills for tracking operations profitability.
- Ability to communicate effectively and present information and respond to questions from employees, groups of clients, customers, managers, and the public.
- Basic mathematical skills include calculating figures and amounts such as discounts, interest, commissions, and percentages.
- Knowledge of departmental operations and organizational policies, processes, and procedures.
- Human resources management skills to hire and train employees, evaluate work performance, address employee relations issues, and resolve problems.
- Management skills to establish priorities and to effectively supervise and develop assigned staff to attain optimum skill and performance levels.
- Human relations skills to build effective working relationships with staff, customers, community groups, and individuals.
- ASL interpreting on the VRS platform (40-50%)
- Sitting, standing, and walking %)
- Keyboarding (40-60%)
- Viewing computer monitor, videophone, and cell phone (40-60%)
- Lifting computers and other equipment
- The position may require some travel
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Interpreting Team Manager/Practitioner - Colorado Springs, United States - Purple Communications Inc
Description
Job Description
Job DescriptionInterpreting Team Manager/ Practitioner -
Team Manager – Practitioner Responsibilities:
Team Manager - Practitioner Required Skills/Qualifications:
Work environment:
Employees may experience the following physical demands for extended periods.
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