Service Quote Writer - Raleigh, United States - Piedmont Service Group

Description

Job Description

Service Quote Writer

About the company:

Piedmont Service Group is a privately held company that has been in business since 1971. We have approximately 285 employees working out of our 7 offices across the state of North and South Carolina, and Virginia. We partner with our clients to help them:

• Develop and implement cost effective predictive & preventative maintenance programs and facilities services agreements.
• Design and build energy efficient mechanical systems for their buildings.
• Design and install state of the art energy management and building automation systems.
• Identify, design, and install energy efficiency measures aimed at reducing the utility costs, utility consumption, and carbon footprint of their commercial facilities.
• Address indoor air quality issues.
• Maintain their chilled water plants.
• Identify and correct electrical system issues using technologies like thermal imaging.
• Construct and maintain LEED rated buildings.
• Operate and manage energy efficient buildings through ongoing energy efficiency and sustainability services such as retro-commissioning, energy audits, proper maintenance, Energy Star ratings, lighting retrofits, & BAS optimization

About the position:

The Service Quote Writer will work with the Technicians and Service Managers to drive consistency throughout all aspects of the quote to order process. This role will order all parts once a quote is approved. This role will review all Call Summaries to ensure that we are billing contract repairs that are not covered under maintenance contract.

This position will report to the Service Manager(s).

Primary Duties/Responsibilities

• Daily audit of technician Call Summaries to discover any repair items not reported.
• Responsible for creating Service quotes for post service and support. Would need to consult with Field Techs and Service Managers to discuss and formulate estimates and resolve issues.
• Works with supply vendors to ensure cost effective options.
• Enter data into customer portals when needed.
• Scan/attach back-up documents into the quoting system.
• Escalate critical and/or sensitive issues to the Service Manager(s).
• Procure Parts for approved quotes and ones needed for contract repairs.
• Willing to follow-up continuously on ordered parts.
• Ensure delivery of parts and coordinate with Service Coordinator(s) to schedule repairs.
• Follow up with customers on parts status and/or unapproved quotes.
• Track rate of quote acceptance and quotes outstanding.
• Comply with all Company operating policies, procedures, and safety programs as established.

Qualifications preferred for job candidates:

• Must Be a Fanatic about Response Time for both internal and external customers
• Strong knowledge of HVAC
• Exceptional communication skills and well-developed interpersonal skills
• Excellent time management/organizational skills with ability to meet important deadlines in a fast-paced environment.
• Strong attention to detail
• Strong strategic thinking and analytical skills
• Strong computer skills
• Great Plains/Key2Act experience a plus

Benefits:

• Medical, Dental and Vision insurance
• Company paid Life & AD&D insurance
• Company paid Short and Long term disability
• 401(k) with company match
• Profit Sharing
• 3 weeks of paid time off in your first year of hire
• 9 paid holidays

For a confidential consideration, please forward resume to:

Please visit our websites at:

EEOE/Affirmative Action/m/f/d/v