hr shared services rep - Owings Mills - LifeBridge Health

    LifeBridge Health
    LifeBridge Health Owings Mills

    7 hours ago

    Description

    HR SHARED SERVICES REP
    OWINGS MILLS, MD


    SINAI HOSPITAL
    HUMAN RESOURCES-LBH

    Full-time - Day shift - 7:30am-4:00pm


    PROFESSIONAL
    94570

    $20.06-$30.09 Experience based


    Posted:
    February 12, 2026

    Apply Now

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    Summary

    SUMMARY:
    The HR Shared Services Representative provides support for all HR transactional needs, supporting the entire LifeBridge Health enterprise.

    Acts as a SME in HR policies and procedures regarding HR transactional processing and resolves employee inquiries via phone or email in timely manner.


    RESPONSIBILITIES:

    Customer Service:


    Provides LBH employees with timely, accurate responses to inquiries regarding HR policies, procedures and processes via phone or email using judgment and in accordance with approved policies and procedures.

    Responds timely and accurately to inquiries from employees, managers, and HR site partners regarding the processing of HR transactions, policies, and procedures.

    Handles complex employee inquiries which requires research and follow-up on a variety of HR issues, including but not limited to bonus processing, tuition assistance, HR transaction processing, etc.

    and focuses on solutions or resolutions. Communicate information and ideas both by phone and email so that others will understand.

    Seek guidance from manager or other HR stakeholders when unsure of the answer to provide the most accurate information back to the employee.


    Transaction Processing:
    Processes HR transactions accurately based on research, employee-specific information, and process rules.

    Processes personnel changes into INFOR, e.g., new hire related data, employee transfers, address changes, emergency contacts, contractor conversions, Provider transmittals, etc.

    Collaborates with manager to update documentation regarding Shared Services processes and procedures. Inspects and evaluates quality of work; adhering to peer review process.


    Case Management:
    Provides records and appropriate documentation of employee interactions and transactions, when appropriate.

    Gathers appropriate information and identifies areas that need further research; works with subject-matter experts and manager and responds back to customers with appropriate outcomes.

    Utilize Cherwell to document all processed transactions for each employee for tracking and future referencing. Partners with other service center staff to resolve issues or for supplemental information. Follow-up with employees within a 24- hour period either by phone or email, as appropriate. Takes initiative to maintain current knowledge and understanding of HR policies, practices, systems and procedures. Identifies the need to update online resource materials and makes recommendations to the Manager. Basic Excel knowledge required. Advanced Excel knowledge preferred.


    QUALIFICATIONS AND REQUIREMENTS:
    Associate's degree preferred.

    4-5 years of relevant experience.

    Ability to problem-solve, multi-task, communicate effectively verbally and in writing, and follow verbal instructions; critical thinking skills.

    Basic computer skills, including Microsoft Office Suite. Advanced Excel skills preferred.

    Additional Information

    Who We Are:


    LifeBridge Health is a dynamic, purpose-driven health system redefining care delivery across the mid-Atlantic and beyond, anchored by our mission to "improve the health of people in the communities we serve." Join us to advance health access, elevate patient experiences, and contribute to a system that values bold ideas and community-centered care.


    What We Offer:

    Impact:
    Join a team that values innovation and outcomes, delivering life-saving care to our youngest and most vulnerable patients.

    Growth :

    Opportunities for professional development, including tuition reimbursement and developing foundational skills for neonatal critical care leadership and advanced certification.


    Support:


    A culture of collaboration with resources like unit-based practice councils and advanced clinical education support — improving both workflow efficiency and patient outcomes and allowing you to work at the top of your license.


    Benefits :

    Competitive compensation (additional compensation such as overtime, shift differentials, premium pay, and bonuses may apply depending on job), comprehensive health plans, free parking, and wellness programs.

    Why LifeBridge Health?


    With over 14,000 employees, 130 care locations, and two million annual patient encounters, we combine strategic growth, innovation, and deep community commitment to deliver exceptional care anchored by five leading centers in the Baltimore region: Sinai Hospital of Baltimore, Grace Medical Center, Northwest Hospital, Carroll Hospital, and Levindale Hebrew Geriatric Center and Hospital.


    Our organization thrives on a culture of CARE BRAVELY—where compassion, courage, and urgency drive every decision, empowering teams to shape the future of healthcare.


    LifeBridge Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression.

    LifeBridge Health does not exclude people or treat them differently because of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression.


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