Associate Manager, Patient Support - Chicago, IL - Oak Street Health, part of CVS Health

Description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

*Company:*
Oak Street Health
*Title:*
Associate Manager, Patient Support
*Location:*
Divisional
Company Description
Oak Street Health believes everyone deserves great healthcare – the kind you'd want for your own family. We specialize in providing exceptional care for older adults on Medicare, often in underserved communities where there is little or no quality healthcare.
Oak Street Health is on a mission to rebuild healthcare as it should be with an innovative care model that centers on wellness-based, positive health outcomes for patients, not the volume of services provided. Our unwavering commitment to keeping patients healthy is highlighted by dedicated care teams that take time to get to know each individual, providing the personalized care they need to stay healthy and live life more fully.
We're an organization on the move Our rapidly growing national network of primary care centers is staffed by a diverse team of outstanding care providers, service team members, technologists, community outreach experts, business professionals, and more. For more information, visit
Role Description
Patient Support Managers (APSMs) at Oak Street Health are critical leaders in our organization. PSMs are responsible for closely developing and managing a team of Patient Engagement Specialists (PES) PSMs manage a team of PESs for Oak Street Health's unengaged and PUSH population and are expected to review metrics daily, coach staff members, and generally ensure the Patient Engagement and Escalation (PEEP) team operates smoothly and successfully.
Core Responsibilities

• Manage and develop a team of quota-carrying PESs
• Coach direct reports in sales strategy, pipeline management, opportunity management, and career planning/development
• Support, retain, and nurture your team with high potential and strong performance history
• Provide skill training and mentoring on developing rapport and prospect engagement, including consistent and regular ride-along with PESs
• Provide an unmatched experience for patients and prospects
• Maintain a strong relationship between clinical staff and service team staff within the clinic
• Develop both the long-term vision and strategy for the team and manage day-to-day sales team operations
• Understand the vision of the PEEP program. Communicate the vision with local stakeholders.
• Be an ambassador in the local community - building relationships with other healthcare providers, social/community organizations, and marketing partners.
• Other duties as assigned

*What are we looking for?*

• Mastery in the PES role with strong communication skills or a comparable management position

• Strong computer skills, including:

• Ability to create and analyze Excel spreadsheets

• Experience managing through a CRM system, ideally Salesforce
• Ability to communicate effectively to local leadership and upper management

• Comfort with personal quota in addition to management responsibilities

• Outstanding management skills with the ability to motivate a team

• Strong focus on data and analytics to drive targeted activities and return on growth efforts
• Excellent relationship management skills
• Ability to manage competing priorities while maintaining a positive attitude
• Inclination to work in a results-oriented role
• Access to reliable transportation
• US work authorization
• Someone who embodies being "Oaky"

*What does being "Oaky" look like?*

• Radiating positive energy
• Assuming good intentions
• Creating an unmatched patient experience
• Driving clinical excellence
• Taking ownership and delivering results
• Being scrappy

*Why Oak Street?*
Oak Street Health Offers Our Coworkers The Opportunity To Be At The Forefront Of a Revolution In Healthcare, As Well As

• Collaborative and energetic culture
• Fast-paced and innovative environment
• Competitive benefits including paid vacation and sick time, generous 401K match with immediate vesting, and health benefits

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to
Anticipated Weekly Hours
40

Time Type
Full time

Pay Range
The Typical Pay Range For This Role Is
$46, $112,200.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great Benefits For Great People
We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit

We anticipate the application window for this opening will close on: 10/27/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.