Analyst, Brand Monitoring - Deerfield, IL, United States - Stefanini

Description

Shift: 1st Shift

This Senior Analyst leads initiatives and develops plans to provide operational support for Client e-Solutions by driving awareness, implementation, and technical support for trading partners, customers, and suppliers to expedite Client business transactions and increase operational efficiencies.

Partner with the e-Solutions Manager to identify key process improvements and technical skill development.
Assist in the development of team success metrics and implement quality standards.
Initial escalation points for customer (internal & external) issues and team member assistance
Assist with additional support and implementation work to ensure timely resolution of requests
Lead development and documentation of standard troubleshooting processes and procedures, creation, and dissemination of materials for customer and stakeholder awareness and training
Ensure data standards are HIPAA compliant and adhere to Client privacy and security policies
Identify additional solutions or practices to improve the operations and activities of Client e-Solutions and the customer journey.
Participate in projects relating to Client e-Solutions and liaise with key stakeholders