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Shafter

    Customer Service Rep - Shafter, United States - Performance Food Group

    Performance Food Group
    Performance Food Group Shafter, United States

    1 week ago

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    Description

    We Deliver the Goods:

    • Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
    • Growth opportunities performing essential work to support America's food distribution system
    • Safe and inclusive working environment, including culture of rewards, recognition, and respect

    Position Purpose:

    Responsible for assisting all customers with order entries and any inquiries regarding the company. In addition, responsible for keeping all customers satisfied and content with the company as their distributor and to accommodate them as best possible. Addresses customer issues and deals with various concrete variables in scenarios with standardization. Interacts with customers, vendors and colleagues in a professional manner to provide accurate and timely responses. Acts as a team player within the department and organization, undertaking any assigned duties to enhance company performance.

    Responsibilities may include, but are not limited to:

    • Input customer orders.
    • Enter customer credits.
    • Input order and invoicing details accurately and promptly.
    • Assist customers with orders and resolve issues. Coordinate with vendors and acquire samples for customers.
    • Offer informative and professional support when engaging with the public, customers, vendors, and colleagues.
    • Handle administrative tasks such as checking faxes and mail daily, preparing sample requests and special orders as needed.
    • Participate in training and Customer Service meetings.
    • Perform other relevant tasks as delegated.

    Required Qualifications: High School Diploma/GED or Equivalent

    6 - 12 months customer service, call center and / or related area.

    Must possess multitasking abilities and excellent attention to detail. Quick learner, proficient computer skills, phone etiquette, experience in high-volume phone and customer service. Preferred Qualifications: High School Diploma/GED or Equivalent Experience

    1 - 2 years customer service, call center and / or related area within foodservice industry. Performance Food Group and/or its subsidiaries offers equal employment opportunity (EEO) to all applicants and employees, without regard to race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, or any other characteristic protected by applicable laws. Please refer to our Equal Employment Opportunity Policy and related documents for more information.



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