Reservations Agent Hilton - Galveston, United States - The Hilton

Description

Overview:

Reservations Agent

As a Reservations Agent, you will play a crucial role in assisting in all facets of the reservation experience (up to and including but not limited to: booking, modifying, selling and cancelling) reservations and services for guests for the San Luis Hotel and Resort while providing exemplary customer service to ensure guest loyalty and increased profit margins.

• Answering internal and external telephone calls in order to assist the caller with their inquiries and requests
• Selling of additional Services and Upgrades to respective guests by presenting, promoting products /services
• Maintain accurate guest records
• Perform other duties and responsibilities as requested

• Possess excellent analytical, problem solving, administrative, multi-tasking, organization and prioritization skills
• Possess excellent interpersonal and communication skills (verbal and written), fluent English and articulate
• Have the ability to work efficiently, independently and cohesively, consistently producing quality results
• Ability to work in a fast-paced and dynamic environment

What we offer you:

• Multiple benefit plans to suit your needs
• Paid Time Off
• 401K
• Opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities

Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.