Phone Advocate, Customer Service - Florence, United States - Manpower Group Inc.

Description

Title:
Phone Advocate, Customer Service

Location:
200 Dozier Boulevard Florence SC 29501 United States (On site)

Duration: 3 months high possibility of extension/Conversion

Pay rate:
$13.50/hr.

We are looking for a "
Phone Advocate, Customer Service "to join one of our Fortune 500 Multinational Insurance clients.

Education & Qualifications:
H.S Diploma

Summary:
Provides prompt, accurate, thorough and courteous responses to all telephone inquiries. Performs research as needed to resolve inquiries.


Responsibilities:

• 65% Ensures effective customer relations by responding accurately, timely and courteously to telephone inquiries. Accurately documents inquiries.
• 15% Initiates minor /clerical adjustments based on provider request or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds to, researches and/or assists with priority inquiries and special projects as required by management.
• 10% Provides feedback to management regarding customer problems, questions and needs. Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed.
• 5% Maintains basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards.
• 5% Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments.

Interview:

• 
  1
  st
  Round :

Virtual

We are looking for the candidate who are eligible to work with any employers without sponsorship .
If you're interested, please click
"Apply" button.
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ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment.

It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.