Operations Technician - Raleigh, United States - State of North Carolina

Description

This is an anticipated vacancy. This position is expected to be available on May 3, 2024.

The Operations Technician maintains network integrity and supports the Criminal Justice Information Network - Mobile Data Network (CJIN-MDN) and Voice Interoperability Plan for Emergency Responders (VIPER) for the State Highway Patrol.

The majority of this position's work is accomplished in the Highway Patrol's Network Operations Center (NOC). These networks provide "lifeline" communications to Troopers and other Public Safety agencies in NC.

The position is also responsible for monitoring alarm systems of the Telco and microwave data links to ensure connectivity to the various transmitter sites across the state.

In the case of an outage, the technician must contact the appropriate Telco entity and/or the Microwave Group to see that the outage is corrected.

Stress associated with the work is a factor. Routine work may sometimes be interrupted to handle other projects of higher priority. The assigned work location is Raleigh, NC (Wake County).

This is a full-time position (40 hours per week) with State Benefits. This position works assigned shifts to include weekend and night shifts.

This position also requires current possession of a valid NC driver's license OR the ability to obtain a NC driver's license upon hire.

Note to Current State Employees:
The salary grade for this position is DT04.

State employees are encouraged to apply for positions of interest even if the salary grade is the same as, or lower than, their current position.

If selected for this position, a new salary will be recalculated taking into consideration the quantity of relevant education and experience, funding availability, and internal equity.

Based upon these factors, a pay increase MAY result.

About the North Carolina State Highway Patrol (NCSHP):

The mission of the North Carolina State Highway Patrol (NCSHP) is to safeguard and preserve the lives and property of the people in North Carolina.

This section has the responsibility of managing a statewide communications system for the purpose of providing voice and analog/digital communication for the members of the NCSHP, Criminal Justice Information Network (CJIN), and other local, state and federal law enforcement agencies.

The Knowledge, Skills and Abilities listed below, along with the Minimum Education and Experience requirements, are REQUIRED to qualify for this position.

We will not review resumes in lieu of Experience and Education listed on the application.

Click these links for additional information:
Introduction to the Job Application and Addressing Knowledge, Skills and Abilities

(Note:

These links were created for applicants of Dept. of Public Safety jobs and may not reflect the policies or procedures of other State agencies.)

To qualify for this position, applicants must document on the application that they possess ALL of the following:

• Experience with/working knowledge of network monitoring systems and/or communication networks.
• Experience with/working knowledge of Microsoft Office programs (i.e. Microsoft Excel, Outlook, PowerPoint, Word).

MANAGEMENT PREFERENCES:

• Knowledge of radio communications equipment.
• 2+ years experience working in a Network Operations Center.
• Experience with/working knowledge of Network Diagnostic Software tools.

PLEASE NOTE:
Recommended applicant(s) must undergo and successfully pass a Criminal Background Investigation including a Drug Screening Test.

High School or General Educational Development (GED) diploma and one year of IT experience; or an equivalent combination of education and experience.

The North Carolina Department of Public Safety (DPS) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders.

We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job.

DPS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals.

Hiring salary will be based on relevant qualifications, internal equity and budgetary considerations pertinent to the advertised position.

It is critical to our screening and salary determination process that applications contain comprehensive information.

Information should be provided in the appropriate areas to include the beginning and ending dates of jobs worked, education with the date graduated, all work experience, and certificates/licenses.

Resumes will not be accepted in lieu of completing this application. Answers to Supplemental Questions must refer to education or work experience listed on this application to receive credit. Degrees must be received from appropriately accredited institutions.

• Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
• Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if they are a current member of the NC National Guard in good standing. If a former member of the NC National Guard who served for at least 6 years and was discharged under honorable conditions, they must attach either a DD256 or NGB 22.
• If applicants earned college credit hours but did not complete a degree program, they must attach an unofficial transcript to each application to receive credit for this education.
• If applying for a position certified through the NC Dept. of Justice - Criminal Justice Standards Division, click this link for specific certification requirements: Correctional & Probation/Parole Officer Certification.
• The NC Dept. of Public Safety must adhere to the US Dept. of Justice Final Rule on the "National Standards to Prevent, Detect, and Respond to Prison Rape." Click this link for information on hiring and promotion prohibition requirements for all positions in the NC Dept.

of Public Safety:
PREA Hiring and Promotion Prohibitions.

Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone.

To check the status of your application, please log in to your account and click "Application Status." If you are selected for an interview, you will be contacted by management.

If you are no longer under consideration, you will receive an email notification.

For technical issues with your application, please call the Applicant Support Help Line at