Guest Services Supervisor - New York
2 days ago
Job description
Job Description:SUMMARY:
The New York Mets are looking for seasonal hourly members for our Guest Service Supervisor team. Members of our Guest Service Supervisor staff serve as the department's on-the-floor leadership unit for all Guest Service Representatives in the seating bowl and all GSRs at the ballpark's main gates. They act as an extension of our Front Office staff and implement the staffing decisions made by the Front Office Manager, as it pertains to GSR placement throughout the ballpark. They also serve as a resource for all bowl GSRs and GSRs positioned at the turnstiles to address guest and technology issues as required.
Applicants who meet the qualifications will receive an update from the hiring manager by early January 2026.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Meet with staff prior to gate opening to convey daily information from pre-game meetings and reiterate information provided at GSR Roll Call.
- Deploy GSR staff in accordance with the staffing plan for each game provided by the Front Office Manager.
- For Supervisors in the seating bowl, serve as a front-line resource for GSRs to handle all seating related issues and any guest questions or issues that require supervisory assistance but do not rise to the level of requiring intervention by Front Office staff members.
- For Supervisors at gates, provide immediate support to GSRs to assist with technological issues involving ticket-scanning equipment, enforce no re-entry policy in conjunction with Security, enforce promotional policies and handle guest ticket-related issues that arise before sending guests to Ticket Services with the goal of avoiding unnecessary wait times and delays.
- Report to Front Office Manager regarding any personnel issues encountered among GSR staff daily to provide foundation for staffing decisions, coaching opportunities, and potential disciplinary action.
- For ticket relocations, work closely with Front Office Manager to ensure proper relocation procedures.
- Work hand-in-hand with Security Supervisors to ensure a safe environment for all guests inside the gates of Citi Field.
To be successful in this role, candidates must possess the following skillsets:
- Previous supervisory experience in any capacity required.
- Arena/venue supervisory experience in a hospitality setting preferred.
- Must have stellar communication and interpersonal skills in addition to a positive, energetic personality.
- A flexible schedule for nights, weekends and holidays during the baseball season with an additional requirement of working NYCFC events, concerts when needed and a required availability for 2026 in-person training dates in March.
- Punctuality is key for this position, including being on time for roll call and responding to work emails.
The New York Mets value the unique qualities individuals with various backgrounds and experiences can offer the organization. Our continued success depends heavily on the quality of our workforce. The Organization is committed to providing employees with the opportunity to develop to their fullest potential.
Hourly Rate: $36
For technical reasons, we strongly advise to not use an .edu email address when applying. Thank you very much.
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