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- Performs all assigned tasks with enthusiasm, professionalism and exceeds our customer's expectations.
- Provides professional greeting when interacting with guests and housekeeping personnel.
- Ensures all assigned rooms are properly cleaned with amenities and guest supplies properly placed as standards dictate.
- Housekeeping cart is properly stocked and kept neat and clean.
- Responsible for reporting the status of all guest rooms in assigned rooms.
- Accurate use of proper telephone/radio techniques and etiquette.
- Provides guest with information including hotel, casino and restaurants, including hours of operations, special events and promotions.
- Responsible for accurately communicating to dispatch personnel and Inspectors the status of guest rooms.
- Ability to relate effectively in one-on-one situations with guests and other members of the Company.
- Be completely knowledgeable about all Bally'sprograms, promotions, activities andfunctions.
- Answer patrons' complaints and resolves problems.
- Must carry out safety and emergency procedures including, but not limited to; fire, crowd control, and bomb threats.
- Must be able to occasionallylift and/or move more than 40 lbs.
- Must communicate with guests and be able to direct/escort them to various facilities andfunctions within the property.
- Must interact with guests and other hotel personnel in a courteous, empathetic and discreetmanner.
- Performs other duties as assigned.
Preferred Education And Experience
High school diploma or general education degree (GED); or one years previous experience and/or training; or equivalent combination of education and experience. Source: Hospitality Online
Attendant - Guest Room - Shreveport, United States - Bally's Shreveport
