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    Medical Product Specialist, LPN - Largo, United States - Bioderm, Inc.

    Bioderm, Inc.
    Bioderm, Inc. Largo, United States

    1 week ago

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    Description
    Please make sure to take the required assessment:

    POSITION OVERVIEW

    The Medical Product Specialist is responsible for providing outstanding customer service to current customers, dealing with inquiries, explaining products and handling questions, and or complaints in a prompt, courteous, and concise manner.

    ESSENTIAL JOB FUNCTIONS
    • Confer with internal staff and customers in order to provide information about products and/or services including but not limited to: processing customer requests, documentation requests for physician's offices, troubleshooting customer complaints and answering other inquiries as needed.
    • Provide detailed instructional calls to existing customers focused on teaching them how to use the medical devices and effectively troubleshoot issues.
    • Resolve customer questions and concerns effectively and efficiently by actively listening, communicating clearly and concisely, and assuring customer understanding.
    • Ensures customer satisfaction and loyalty by consulting with customers, assisting customers, and resolving a wide variety of customer requests, inquiries, and complaints. Document complaints and resolutions in concert with our Regulatory Compliance Team.
    • Document customer interactions utilizing customer database, recording details of inquiries, complaints, comments and actions taken.
    • Provides prompt and accurate service to promote customer loyalty.
    • Obtain necessary medical and other information required to complete the medicare billing process.
    • Be a liaison between customer, and other areas of the business.
    • Work closely with QC, to help eliminate any quality issues with customers.
    • Work with Supervisor to help with workflows, implementation of new policies, in addition to current policies.
    • Monitor daily reports to ensure they are all being worked in the proper order.
    EDUCATION AND EXPERIENCE REQUIRMENTS
    • Certified LPN, required
    • Minimum of an Associate's Degree
    • Excellent oral/written communication and interpersonal skills
    • Must demonstrate the ability to communicate effectively with all members of the health care delivery team and demonstrate clinical knowledge and expertise to effectively consult with all care team members.
    • Must be familiar with typical use and functions of a computer, such as internet research, e-mail, basic Microsoft Office functions. Experience with CRM systems, SAP by Design, a plus.
    • 2-3 years of relevant experience required.


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