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    • floating retail specialist - Baltimore, MD , USA - Asurion

    Asurion
    Asurion Baltimore, MD , USA

    1 month ago

    Default job background
    Description
    Job Title: Floating Retail Specialist - Sales, Repair & Tech

    LOB: Customer Solutions InStore

    Sign On Bonus: $1,500

    If you enjoy helping people fix and get to know their tech and want to work in an environment where teamwork is valued, this role could be for you. Apply now if you are a customer service & sales focused individual with troubleshooting and electronic repair skills, looking to build authentic relationships.

    Starting Pay - $19.42 per hour + maximum incentive potential of up $700/month, based on performance

    Key Responsibilities:
    • Travel to locations within the district as advised by the District Manager and maintain schedule flexibility.
    • Be the face of Asurion and deliver award-winning, personalized customer experiences.
    • Provide technical expertise, troubleshoot, and repair customer electronic devices.
    • Drive quality sales in job fusion roles such as Delivery & Expert Set up and Messaging.
    • Responsible for monitoring virtual messaging platforms, based on business needs – upselling Asurion home+ products.
    • Complete initial 5-week training, including Apple & Samsung Certifications.
    • Manage inventory.
    • Partner with cross-functional teams to deliver programs/processes and provide feedback.
    • Responsible for sharing best practices between stores to ensure consistent and efficient delivery of service and repairs.
    • Sharing feedback with leadership regarding process opportunities within the store.
    • Drive own vehicle safely and responsibly to and from locations in a variety of situations including heavy traffic and inclement weather.
    • Through interactions with customers, our experts demonstrate integrity in serving, solving and selling with expectations to listen to the customer's needs, provide accurate information and conduct themselves in a way that is consistent with Asurion's values.
    • Other duties as assigned.

    Requirements:
    • 1+ years of customer service/sales experience.
    • 6+ months experience with product service support or electronics troubleshooting (preferred).
    • Ability to work a flexible retail schedule, based on business needs – while supporting in-store, schedule may vary between 10am-9pm, avg. 5 days/week; while supporting messaging support, schedule may vary between 10am-11pm, avg. 1-3 days/week.
    • Must be willing to travel a radius of up to 50 miles from store to store, supporting multiple store locations, with limited notice.
    • Travel for this position should be expected up to 100% of the time.
    • Must have a valid driver's license and satisfactory driving record with at least 1 year of driving experience.
    • A completed background check (criminal and drug test).
    • Basic knowledge of Microsoft Office.
    • Knowledge of mobile devices and operating systems.
    • For messaging support, required that employees work in a distraction-free workplace and is ergonomically set to meet the company's standards.
    • Must meet minimum internet speed requirements: 10 Mbps download speed / 5 Mbps upload speed.
    • Must have a hard-wired internet connection (Wifi or Hotspots are not allowed).

    We Offer:
    • Certifications & ongoing training.
    • Competitive hourly pay & performance-based bonuses.
    • Benefits – Health, Dental, Vision and more.
    • Paid Time off.
    • Career growth opportunities.
    • Skills development and hands-on training.
    • Uniform allowances.
    • Mileage Reimbursement.
    • And more Asurion offers a wide range of perks and benefits for mental, physical and financial health.

    About Us:
    Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help 350M+ customers worldwide.
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