Remote Customer Service Representative - California City - Blork

Blork
Blork
Verified Company
California City, United States

2 months ago

Default job background
Carrie Aguilar

Posted by:

Carrie Aguilar

Recruiter


Full time $30 - $40 per hour Customer Service / Support
Description


We are looking for a proactive and empathetic individual to join our team as a Remote Customer Service Representative. In this role, you will interact with customers across various channels to address inquiries, resolve issues, and ensure an outstanding customer experience—all from the comfort of your home.  

  

Key Responsibilities

  
- Respond to customer inquiries via phone, email, live chat, and social media promptly and professionally. 

 
- Provide accurate and clear information about products, services, and policies.  
- Resolve customer complaints and follow up to ensure satisfaction.  


- Document customer interactions and resolutions using the company’s CRM tools.  


- Collaborate with other remote teams to improve processes and resolve escalated issues.  


- Maintain performance metrics, such as first response time, resolution time, and customer satisfaction scores.  

 

Qualifications


- High school diploma or equivalent Bachelor's degree is a plus.  


- Previous experience in a customer service or call center role (remote experience preferred).  


- Excellent verbal and written communication skills.  


- Strong problem-solving skills and attention to detail.  


- Proficiency in using customer support software, such as Zendesk, Salesforce, or similar.  


- Ability to work independently in a remote environment with minimal supervision.

  
- Strong time management skills and the ability to handle multiple tasks.  


- Stable internet connection and a quiet workspace conducive to handling customer inquiries.  

 

Blork Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive remote environment for all employees.


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