Customer Relations Specialist II - Fort Lauderdale, FL
1 week ago
Job summary
We are looking for a Customer Relations Specialist II (CRS) to join our exciting and expanding team AutoNation's Customer Relations Operation (CRO) is located in the Fort Lauderdale FL corporate office We are enthusiastic about serving customers continuous improvement and providing excellent service This mission is central to how each member approaches their work The team culture is collaborative inclusive and energetic We enjoy contributing to the company s continued successAs a Customer Relations Specialist II CRS you will manage and resolve inquiries from both external and internal customers as well as marketing partners across all AutoNation stores and businesses This role involves addressing a wide range of cases including complaints product issues and general information requests The CRS position requires advanced skills in managing complex issues and de-escalating situations while maintaining a calm professional demeanor CRS agents are key representatives of the company handling all business-related inquiries being well-versed in company policies procedures to provide effective customer assistance They also collaborate closely with General Managers Market Presidents Executive Legal Department In this role the CRS acts as a customer advocate conducting thorough research applying solid business judgment to provide effective solutions Specialists use various resources tools efficiently resolving cases ensuring exceptional customer experiences The CSR must be skilled professional communicator experience engaging through Phone Direct Mail Email Google Reputation Social Media channels
This role offers high visibility regular interaction store operations executives corporate support functions Success meeting production goals maintaining accurate documentation consistently executing standard processes areas performance evaluation
Job description
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