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Farmington

    Retail Operations Supervisor - Farmington, United States - Nemacolin Woodlands

    Nemacolin Woodlands
    Nemacolin Woodlands Farmington, United States

    2 weeks ago

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    Description

    ** Retail Operations Supervisor**

    **Job Category****:** Retail **Requisition Number****:** RETAI006109 Showing 1 location **Job Details**

    **Description**

    The Retail Operations Supervisor is a passionate professional with a vast assortment of skills and experience that translate to the retail and hospitality environment. This individual will be required to perform an extensive range of management duties including customer service, merchandising, training, and other various functions as the need arises. The Retail Operations Supervisor must maintain a level of professionalism and confidentiality in the workplace at all times. They are a critical component to the management team and provide a valuable level of support to the Director of Retail and Operations Manager.

    **ESSENTIAL FUNCTIONS**

    Provide exemplary customer service to our resort guests

    Support management team with customer service issues

    Manage Cash Handling SOP compliance-approve voids, returns, etc.

    Assist with the closing of open checks in IG system

    Research check history in IG database

    Support Operations Manager in recruitment and retention of department staff

    Support Operations Manager with Daily Huddles

    Participate in Monthly Department meetings

    Coordinate lunch schedule daily

    Monitor operating supplies and follow budgeted guidelines on replenishment

    Communication of departmental policies and resort information to the Retail team

    Monitor daily the condition of all outlets with regards to merchandising and cleanliness

    Assist with the updates to opening and closing checklists

    Ensure opening and closing procedures are being followed in all outlets

    Assist with updates to the schedule due to trainings, call offs, weather, etc.

    Support Merchandise Manager with e-commerce duties and functions

    Maintain confidentiality with all associate and guest information

    Configure retail screens in IG, user IDs, and IG cards for team members

    Represent the Retail Department at resort meetings, trainings, and job fairs

    Assist the management team with promotional ideas and events

    Support Inventory Control Supervisor/Operations Manager with cycle counts, transfers, and physical inventories

    Various other duties as assigned

    **QUALIFICATIONS:**

    Must be a high school graduate

    Bachelors degree or 3-5 years of experience in a Retail setting preferred

    Must be 18 years old or older

    A desire to work with people and a passion for customer service

    Strong verbal and written communication skills

    Open and willing to work weekends, evenings, and holidays

    Versatile individual who can multi-task and perform various roles

    Team player who can work with multiple individuals and departments

    **Qualifications**

    **Skills**

    **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Experience**

    **Licenses & Certifications**

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