Client Advisor - Short Hills, United States - Richemont

    Richemont
    Richemont Short Hills, United States

    1 month ago

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    Description
    CLIENT ADVISOR, IWC

    SHORT HILLS MALL

    MAIN PURPOSE

    The IWC Client Advisor is responsible for delivering stellar client experience and for achieving his/her personal sales targets as well as those of the boutique.

    He/she needs to act as an ambassador of IWC at all times with client satisfaction being his/her utmost goal.

    KEY RESPONSIBILITIES

    • Hosting clients and other stakeholders with the ability to provide personalized customer experience
    • Acknowledge selling of watches, accessories and services as main task and exceeds turnover targets set by the Boutique Manager
    • Identify and/or create sales opportunities inside and outside boutique environment to activate network to recruit prospects and clients
    • Find ever new and creative means to exceed client's expectations
    • Establish strong personal relationships with clients from different backgrounds.
    • Support these relationships through constant focus and attention on CRM. Develop and maintain client database and manage clienteling activities on a day to day basis.
    • Handle customer service requests and respective processes.
    • Know IWC's history, products and partnerships as well as the watch and luxury industries.
    • Deliver outstanding client service and treatment to make a clear difference vs. competition.
    • Act as a brand ambassador in and out of the boutique.
    • Organize and execute all operational tasks in detail and with care.
    • Maintain the boutique according to global IWC visual merchandising standards.
    • Be part of a boutique team and support the overall organization of the boutique with a strong team approach.
    • Take on a championship role (Visual Merchandising, Operations, Customer Service, CRM etc) to participate to the boutique administration and elevate the BTQ KPI.

    QUALIFICATIONS
    Education

    • 3-5 years of experience in sales or hospitality
    • Applicants with background in Sales or Hospitality preferred
    Technical Skills/Abilities

    • Fluent in English
    • Comfortable with Video chat softwares
    Personal Skills

    • Strong Team player mindset
    • Excellent communicator with ability to develop strong networks
    • Curious and resourceful. Able to work independently on creating sales leads.
    • Result-oriented and driven
    • Strong selling skills
    • Accountable and reliable
    • Timepieces experience is a nice to have
    • Able to handle large diversity of tasks in a timely manner, very organized and disciplined
    • High emotional intelligence and general education
    • Perfect understanding of client satisfaction and luxury experience and strong sense for etiquette and human behavior
    • Able to adapt approach individually to respective client
    • Open and outgoing personality
    • Demonstrate eagerness and enthusiasm to learn and grow
    • Creative, curious and versatile with good interpersonal competences and empathetic
    • Has perfect manners and can maintain a conversation elegantly
    Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

    Nearest Major Market:
    New York City

    Nearest Secondary Market:
    Newark

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