Team Lead - United States

Only for registered members United States

1 week ago

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The Contact Center Team Lead is a remote support position focused on the successful operation and performance of the Contact Center team. This role maintains a comprehensive knowledge base of all Ancora's brands, products and processes and continually updates relevant resources to effectively support staff and customers across all communication channels. The Team Lead provides omnichannel coverage and support across platforms including phone email chat text social media their primary focus is on people support through consistent coaching training to ensure continuous staff development while also conducting detailed performance reporting analysis Furthermore they are responsible for operational integrity by monitoring team coverage expertly handling customer escalations The Team Lead fosters development growth involvement recognition of employees adhering to sound principles maintaining an environment that is conducive to quality production positive thinking expansion.
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