Table Games Assistant Shift Manager - Wilmington, United States - Delaware Park Casino & Racing

Description

Job Description

• Maintain the integrity of the game.
• Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
• Responsible for overseeing Table Games areas and safeguarding company assets, while maintaining compliance with gaming regulations.
• Ability to approve, verify and issue Credit to guests based on playing levels.
• Responsible for handling sensitive information in the overall operation of the Pit Area.
• Responsible for overseeing the security of cards, chips, dice and games, as well as inspecting for irregularities.
• Ensures Compliance with Delaware Park policies and State regulations, to ensure smooth and efficient gaming.
• Monitor gaming levels and use judgment regarding the opening and closing of tables based on business volumes.
• Responsible for interviewing applicants, issuance of discipline at all levels and review of Table Games team members.
• Development of all supervisors and dealers to meet proficiency standards.
• Works productively in a fast paced environment and effectively communicates with co-workers and keeping Table Games Management & Executive Management apprised of any problem areas.
• Maintain professionalism at all times when working with other team members and/or guests.
• Ability to resolve guest / team member complaints and concerns with professionalism and efficient follow-up.
• Provide our guests fast, fun, friendly, joyful, focused service.
• Communicate (both written and verbal) with and promote positive team member and guest relations.
• Performs all other duties as assigned.

• At least two (2) years Management experience required.
• Must have certification and proficiency in all games in which directly oversee.
• Must be able to successfully complete and maintain the background check and licensing process, required by the Delaware Lottery during employment.
• Understand all internal controls for the department; knowing all gaming regulations and steps taken to ensure compliance, including monitoring counting methods.
• Knowledge of Microsoft Windows and Player Tracking systems required.
• Must have strong math skills, with the ability to calculate numbers quickly and accurately. As well as excellent organizational skills.
• Ability to see and read cards at a distance of 20 feet.
• Ability to bend reach, pull, push, kneel, squat and grasp as needed.
• Must be able to work a flexible schedule according to business needs, including alternating shifts, weekends and holidays.
• Must be able to work nine (9) hour shifts, with the possibility of working a sixth (6th) day when necessary.
• Must be able to attend all manager meetings.

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